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Phil

Phil

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Phil
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  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You…
    in MY WEB IS NOT WORKING PROPERLY Comment by Phil November 2022
  • Hi, It can be modified in Betheme -> Theme options -> Header & Subheader -> Subheader. https://forum.muffingroup.com/betheme/uploads/620/MK0LD3GBO6KI.png Thanks
    in Where do I change the size of the subheader/page title area Comment by Phil November 2022
  • Hi, Please, edit this page, and in the Page Options, change the Slider Revolution to --Select--. https://forum.muffingroup.com/betheme/uploads/117/BMCC97G8G7RO.png Thanks
    in Revolution Slider not disabled Comment by Phil November 2022
  • If you delete all widgets from Footer in Appearance -> Widgets, then you will have only the copyright block. Thanks
    in How to hide page title and footer Comment by Phil November 2022
  • Hi, What you ask for requires file customization which in reference to the Item Support Policy is not allowed. http://themeforest.net/page/item_support_policy So if you want to modify files and don't know how, you should contact your web developer. …
    in Share Counter Plugins Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Can not access to wp-admin Comment by Phil November 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Subheader image Comment by Phil November 2022
  • Please, do not share your login credentials on the forum, as others can see them. However, your header was transparent, but in the header options, you had the position set to default. If you want your header to overlap the slider/builder content, yo…
    in problem transparent Comment by Phil November 2022
  • Hi, Do you have any caching plugins enabled on your website? If yes, please, disable it. Sometimes servers have their own caching tools, so ensure that you do not have any, and if there are some, deactivate them. After that, check if the problem per…
    in Theme options not effecting front-end Comment by Phil November 2022
  • Bundled plugins can be updated/installed only through Betheme -> Plugins, and there is no plugin zip package that can be downloaded. If you cannot log into the license manager tool, please, open the Betheme -> Dashboard on your website, deregi…
    in Re-Installation Help Comment by Phil November 2022
  • @robertoettorre @Glahachan, Your server setting seems to be fine. Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check …
    in Trying to import Pre-built website but but nothing happens Comment by Phil November 2022
  • Yes, now it should work correctly. If you notice something odd, do not hesitate to inform me. Thanks
    in Columns of Images not showing or buggy on live site Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Problem Logo Betheme mobile Sticky Comment by Phil November 2022
  • The issue occurred after the WordPress update (6.1) because of the change that was made there, so we did not have much influence on that. However, if you check our changelog, the fix for it was released the day after the WordPress update, so we can …
    in Admin Memory Exhausted - help! Comment by Phil November 2022
  • As you can see in the screenshots below both these websites look the same to me. https://forum.muffingroup.com/betheme/uploads/352/DFOHRTVTSE1O.png https://forum.muffingroup.com/betheme/uploads/210/Z6PPSOCCRPAB.png However, there is a possibility th…
    in Export / Import with WP all in 1 Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Issues with 1/3 columns Comment by Phil November 2022
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find an explanation of how to handle this problem. Thanks
    in settings in a section have no effect on the frontend Comment by Phil November 2022
  • In the website source, I can see the OG image, and the Facebook Debugger shows its path as well, but does not shows the preview. https://forum.muffingroup.com/betheme/uploads/128/VDGDZ53GS41A.png Please, check the following article: https://yoast.co…
    in Post image share on facebook Comment by Phil November 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Setup Wizard does not work. Comment by Phil November 2022
  • Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this for…
    in Pre-built Woo-commerce, but not import image and filter product Comment by Phil November 2022
  • Increasing the sticky logo would require writing a custom CSS code. If you would like to have a bigger logo for the sticky header, I suggest using the Header Builder: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Best regards
    in Image Gallery metadata: Title, alt text, caption Comment by Phil November 2022
  • Sorry, but I cannot replicate that. What browser are you using? Are there any other extra steps, or it happens only with the scroll? Best regards
    in Header Templates not showing after update Comment by Phil November 2022
  • To make it work properly, the license key should be registered first on the main domain and then on the subdomains. So you should deregister the license from the subdomain, register it on the main one, and register it again on the subdomain. Best r…
    in Changing registered license to another domain Comment by Phil November 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Responsive visibility filter not working properly Comment by Phil November 2022
  • The progress bars are working correctly with the newest version of Betheme. You can remove this CSS after the update. Best regards
    in Progress bar Comment by Phil November 2022
  • Hi @robkirkner, If the plugins are interfering with the update, there is not much we can do about it. Note that you can activate the under-construction mode for the updating time. Best regards
    in Can't update Slider Revolution Comment by Phil November 2022
  • Hello, 1) What you are referring to is the action button. Please go to Betheme -> Theme options -> header & subheader -> extras and change the action button. See here: https://forum.muffingroup.com/betheme/uploads/548/TMIYWBE2OAZB.png …
    in Edit pre-built website header menu. Comment by Phil November 2022
  • Hi, Please check the following video tutorial showing how to handle this problem: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ Thanks
    in Admin Memory Exhausted - help! Comment by Phil November 2022
  • I can see that import worked correctly. There is information that theme options, images, and sliders will not be imported. https://forum.muffingroup.com/betheme/uploads/800/2BGSJPV5EWP0.png Best regards
    in Single Page Not Import Comment by Phil November 2022
  • You had doubled the logo in your header template. https://forum.muffingroup.com/betheme/uploads/880/5AGI397B04NA.png I removed it. Please, check if everything is fine now. Best regards
    in How to remove this Be logo in header template ? Comment by Phil November 2022
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