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Phil

Phil

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Phil
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  • Are there any steps to reproduce this issue? I have checked that on iPhone 12, and it works correctly. Best regards
    in Dropdown on Responsive Menu Comment by Phil November 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Header Templates not showing after update Comment by Phil November 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Single product template Comment by Phil November 2022
  • Sorry, but you did not attach a link to your PHPINFO file. I need to check the information that is not visible on that screenshot. Thanks
    in betheme import problems Comment by Phil November 2022
  • This type of link requires a mail client, and never opened a new page/tab to write an email. You can read more about it under the following link: https://www.rapidtables.com/web/html/mailto.html#what Thanks
    in call to action mailto Comment by Phil November 2022
  • The SiteGround Optimizer plugin causes the problem that the header does not appear. However, after I deactivated it, it showed up correctly. And in the Appearance -> Menus, I did not see a menu with menu items like on your screenshot, so I recrea…
    in Broken Menu Comment by Phil November 2022
  • Hi, We are updating the plugin responsible for the single-page import, and for some demos, it might not work because we need to do this update in all of our demos. You should be able to import that page now. Best regards
    in Single Page Not Import Comment by Phil November 2022
  • It is not private, but I removed your message with the link to your website. There is a class added to our header which does not come from our theme and causes this issue. https://forum.muffingroup.com/betheme/uploads/551/IIZKU5B28Z8G.png Please, di…
    in Menu not displaying Comment by Phil November 2022
  • Did you check your website after the cache plugin deactivation? It seems that everything works fine now. https://forum.muffingroup.com/betheme/uploads/821/G0WTQQAF8F6Z.png As you can see on the screenshot I am not logged in, and there is no WP bar a…
    in Button color issue Comment by Phil November 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Error 500 Comment by Phil November 2022
  • The login credentials you have sent are not working. https://forum.muffingroup.com/betheme/uploads/465/PNOABC43CB3G.png Please check them, and send the correct ones again. Remember to attach a link to this forum discussion. Thanks
    in template shop category Comment by Phil November 2022
  • Please, do not create duplicate discussions. Share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in betheme import problems Comment by Phil November 2022
  • https://forum.muffingroup.com/betheme/discussion/comment/223540#Comment_223540 Please, go to Betheme -> Theme options -> Header & Subheader -> Subheader, and check the option Hide: Subheader. https://forum.muffingroup.com/betheme/upload…
    in 503 error when Betheme is activated Comment by Phil November 2022
  • Hello, Yes, Betheme is compatible with PHP 8. Can you explain in more detail what is happening, please? Did you also update WP to the newest version? If yes, please, check the following video tutorial: https://support.muffingroup.com/video-tutorials…
    in PHP 8 Compability Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Menu not displaying Comment by Phil November 2022
  • Hello, Do you have only the required plugins active? When you go to the WP panel -> Pages do you see any pages there or is it empty? Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please …
    in Trying to import Pre-built website but but nothing happens Comment by Phil November 2022
  • Can you change this user privileges to have admin rights, please? Also please ensure that you do not have any caching tools enabled on your server, and if they are active, disable them. Thanks
    in Button color issue Comment by Phil November 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in betheme import problems Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Error 500 Comment by Phil November 2022
  • Please, open this page options, and from the Slider Revolution dropdown, change to --Select--. https://forum.muffingroup.com/betheme/uploads/335/8I81CJIL8H4M.png Thanks
    in 503 error when Betheme is activated Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Color in Theme Option not working after update version 26.6.1 Comment by Phil November 2022
  • Sorry, but I do not understand what you refer to. This option is to hide/show post information, and it is working correctly, as you set it up to show only the date. https://forum.muffingroup.com/betheme/uploads/971/Z00R0O7RWD3A.png https://forum.muf…
    in Post Archive Pages issue Comment by Phil November 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in betheme import problems Comment by Phil November 2022
  • If you set up the logo only in Theme Options -> Global -> Logo, then it will be used on all devices and will be scaled to smaller sizes. https://forum.muffingroup.com/betheme/uploads/659/SEFGYMGCXAJA.png You will have to remove it from Theme O…
    in Retina Logo Comment by Phil November 2022
  • Did you get a message back from us through email? If not, please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what mig…
    in Blog not work Comment by Phil November 2022
  • Sorry, but I do not get it. How did you check the version in the dashboard if you cannot log in to it? Please, check the following video tutorial where you will find step by step explanation of how to handle it: https://support.muffingroup.com/video…
    in Wordpress version 6.1 Comment by Phil November 2022
  • Please, install and activate Disable Real MIME Check plugin: https://wordpress.org/plugins/disable-real-mime-check/. After that, you should be able to update .ico files to your WP and replace your favicon in the settings. Thanks
    in Favicon not showing up Comment by Phil November 2022
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find an explanation of how to handle it. Thanks
    in Can't login to backend Comment by Phil November 2022
  • The update with this fix was not released yet. I fixed that for you again. Best regards
    in Cart icon link doesnt' work Comment by Phil November 2022
  • Hi, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find an explanation of how to handle it. Thanks
    in Parent Theme Causing issue. Comment by Phil November 2022
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