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Phil

Phil

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Phil
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  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Visual Editor Padding Comment by Phil November 2022
  • Hello, It looks like the problem is with the latest WP version (6.1) and the older BeTheme version. To fix that, upload the latest version of BeTheme the ThemeForest. After that, you will get your wp-admin to work correctly. Please be sure that you…
    in Can't Access WP Admin....Siteground Says Betheme!? Comment by Phil November 2022
  • Hi @ghostvaporsusa, Did you do the steps Pablo mentioned here?: https://forum.muffingroup.com/betheme/discussion/comment/222759#Comment_222759 If not, please, do that. If yes, please, let me know. Thanks
    in Fatal error Comment by Phil November 2022
  • Hi, Purchase codes (license keys) are not included for plugins that are bundled into the theme. It’s because of the Themeforest license & agreements. This applies to all themes, of course. However, there is no need to use this code because the p…
    in Activating Revolution Slider Comment by Phil November 2022
  • Hi @InaltumCorp, Please, check the following link: https://hollypryce.com/ftp/ There you will find how to access your FTP. Thanks
    in website theme is making my website invisible or not accessible Comment by Phil November 2022
  • Hey @rolandoemail, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check that. Notice! Please attach a link to this forum discussion…
    in Be Builder not working in Backend Editing Comment by Phil November 2022
  • Hi, Good to see that you manage to resolve that. If I can help you with anything else, please, let me know. Thanks
    in some images not loading Comment by Phil November 2022
  • Hi, Did you perform any action when it changed? Does your page look different? Best regards
    in Every section I had is converted to Global Section Comment by Phil November 2022
  • Pablo meant this element: https://forum.muffingroup.com/betheme/uploads/672/RXG6J2R8PYNU.png However, to work it properly, you need to have the Column text editor option set to Code in the Builder settings. https://forum.muffingroup.com/betheme/uplo…
    in custom script not working/saved Comment by Phil November 2022
  • Hello, It looks like the problem is with the latest WP version (6.1) and the older BeTheme version. To fix that, you have to get into the FTP, remove the old directory of BeTheme and upload the latest one from ThemeForest. After that, you will get y…
    in Betheme RAM hogging Comment by Phil November 2022
  • Hi, There is a new version of Betheme. Please, download the newest package from ThemeForest, upload it, and check if the problem persists. Thanks
    in Xdebug Error Comment by Phil November 2022
  • Hi, Your image is too small, the zoom effect does not work, and it shows blank space. Put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS. .product-gallery-zoom .woocommerce-product-gallery__image:hover .wp-…
    in Issue on product page on iphone (Picture disappears ) Comment by Phil November 2022
  • Hello, You have a negative margin for your image, which covers part of the Accordion. https://forum.muffingroup.com/betheme/uploads/395/33D9MEIJ9B2D.png The part I highlighted on the screenshot covers the accordions, which is why the plus and minus …
    in Accordion element won't work properly Comment by Phil November 2022
  • Hello, Yes, we manage to get in. The root cause is that plugin, and we cannot get around it. If you want to build your product template, you will have to use the backend editor. https://forum.muffingroup.com/betheme/uploads/292/0934Q2VCIBXM.png Best…
    in Woocommerce Composite products Comment by Phil November 2022
  • Hi, It is an issue related to your server. https://forum.muffingroup.com/betheme/uploads/682/7HKNXZMHEPE6.png https://forum.muffingroup.com/betheme/uploads/075/CAO8YIRXDU6L.png Please, contact your hosting provider to handle the Fatal error from the…
    in Woo commerce breaking back end Comment by Phil November 2022
  • The height value is too low. Increase it to 550px. https://forum.muffingroup.com/betheme/uploads/943/KOIPK1VZFKJX.png Thanks
    in equal height icon boxes Comment by Phil November 2022
  • Hi, I replicated it in my environment. Passed this information to the dev team, and we will take a look at it. Best regards
    in How to change the timezone ? Comment by Phil November 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Excerpt length in blog issues Comment by Phil November 2022
  • Hello, 3A) You have the jQuery filtering option enabled. However, it works correctly only when you load all posts on a page. If you do not want to load all your posts on a single page, you need to disable this option in Betheme -> Theme options -…
    in Blog system and Blog element Comment by Phil November 2022
  • I will pass this on to the dev team, and we will take a closer look at it. Best regards
    in Featured images aren't visible on post page after import from old website Comment by Phil November 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Also please, turn off all of the plugins…
    in Theme isn't saving a template Comment by Phil November 2022
  • 2) The fix for it will be included in the upcoming update. For now as a temporary workaround, please, put the following CSS code in Betheme -> Theme options -> Custom CSS & JS -> CSS: body #Filters .filters_wrapper ul{    position: unse…
    in Migration issue - stating I have the wrong php version Comment by Phil November 2022
  • Good to hear that you manage to solve that. Sorry, I thought that was a statement, and did not realize that was a question. ? Best regards
    in Footer Templates Display Conditions Comment by Phil November 2022
  • Hello, Please leave all your suggestions in the topic created for them: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in MENU ELEMENT Comment by Phil November 2022
  • Hi, This part is created with the Slider Revolution. So if you want to modify it, you need to use this tool. https://www.sliderrevolution.com/manual/how-to-use-this-manual/ Best regards
    in Header carosel Comment by Phil November 2022
  • Please, try to use the following CSS code: .testimonials_slider .slick-slide .author *{    display: inline-block;    margin: 0 10px; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Thanks
    in Testimonial format styling Comment by Phil November 2022
  • Sorry, I forgot about that. We do not handle server configuration, so I can only recommend checking the following link about it: https://stackoverflow.com/questions/27782578/increasing-max-input-var-in-php-ini-in-xampp Best regards
    in I can't clone sections Comment by Phil November 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in EDITION IN EDITION SINGLE PRODUCT Comment by Phil November 2022
  • Hello, Yes, the error message refers to your server. You should contact your hosting provider and report this issue. Best regards
    in BeTheme Builder not working Comment by Phil November 2022
  • I can see that you are using Elementor on your website. When you have sections stretched to the entire width of the screen, they are first loaded and boxed, and then they are extended to the correct size. This is how Elementor works, and we do not h…
    in Page loading twice Comment by Phil November 2022
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