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Phil

Phil

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Phil
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  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in visual Comment by Phil October 2022
  • Hi, Please, go to Betheme -> Theme options -> Performance, and there you will be able to disable Font Awesome. https://forum.muffingroup.com/betheme/uploads/002/X35C3GNAFOOR.png Thanks
    in disabling Font Awesome Comment by Phil October 2022
  • Unfortunately, I cannot record a video, but as you can see in the screenshots below, the parallax works correctly for me: https://forum.muffingroup.com/betheme/uploads/311/1Y4GPMYOFTHO.png https://forum.muffingroup.com/betheme/uploads/234/LCSP8UOCBJ…
    in Bug parallax background Comment by Phil October 2022
  • The FTP credentials you have sent, are not working. Please, resend them (through the contact form), but ensure that they are correct. Remember to attach a link to this forum discussion. Thanks
    in SAFARI BUG - Site Will Not Load Comment by Phil October 2022
  • Are you working on the parent theme? Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, check if the same thing happens when you activate another theme like Twenty Twenty. Thanks
    in critical error Comment by Phil October 2022
  • If the screenshot is after the update it shows an old version of our builder. Please download a fresh copy of Betheme from ThemeForest, and upload it to your website. If this will not help, please send us WordPress dashboard access privately thru th…
    in Not possible to edit Comment by Phil October 2022
  • Memory on your server runs out. <b>Fatal error</b>: Allowed memory size of 536870912 bytes exhausted (tried to allocate 20480 bytes) in <b>/home/cosmopharms/dev.cosmopharm.eu/wp-includes/meta.php</b> on line <b>1189<…
    in Post Archive Pages issue Comment by Phil October 2022
  • Please, edit this section, go to Advanced -> Dimensions, and check if you do not have a set Custom width there. https://forum.muffingroup.com/betheme/uploads/897/WOO5EITRH6WF.png If there is a Default option selected, switch to Custom, empty that…
    in Section background image does not go full width Comment by Phil October 2022
  • Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
    in submenu open Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in submenu below the image Comment by Phil October 2022
  • We fixed that on your website. This fix will be also included in the next update. Best regards
    in Custom Category Template Comment by Phil October 2022
  • Hey, Please send us WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this fo…
    in Woocommerce store REALLY SLOW Comment by Phil October 2022
  • Please, contact your hosting provider and ask if they can restore you to a default .htaccess file. Moreover, please, ask them to change the server environment values to the required ones, and try to migrate your website then. Best regards
    in Migration issue - stating I have the wrong php version Comment by Phil October 2022
  • Hi, The custom templates for products do not have the option to show Description, Additional Information, and Reviews in tabs. They are divided into individual items, and if you want to show them on your products, you need to add these elements to t…
    in Product Tab Not Showing in Woocommerce Single Product Page Comment by Phil October 2022
  • I wanted you to share the FTP access privately through the contact form, but I saved it and removed the topic where you attached it. Did you contact your hosting provider? Did they check the server logs? Best regards
    in Post Archive Pages issue Comment by Phil October 2022
  • In Betheme -> Theme options -> Custom CSS & JS -> CSS I have put a custom CSS code that make this boxes equal. https://forum.muffingroup.com/betheme/uploads/527/IUFNQC8TBRPI.png https://forum.muffingroup.com/betheme/uploads/330/5B7VUNVU…
    in equal height icon boxes Comment by Phil October 2022
  • Can you resend your dashboard access, please? We will actually need it anyway. Can we also update Betheme on your website? Best regards
    in Custom Category Template Comment by Phil October 2022
  • It is a Subheader. You can hide it by creating a custom template for your single products, and checking the option for that in the template options: https://forum.muffingroup.com/betheme/uploads/134/38G7PWC6TQRV.png Or you can use the following CSS …
    in header Comment by Phil October 2022
  • Hi, We do not have the option to put the Lottie animation as background. You can put it only with the element in the builder. If you would like to see this feature in future updates, please, let us know on the following topic: https://forum.muffingr…
    in Lottie as a background Comment by Phil October 2022
  • You can send it through the forum. I will remove from here it as soon as I notice it. Best regards
    in Sticky header disappears on mobile & desktop Comment by Phil October 2022
  • Hi, Did you make this screenshot after or before the update? Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Not possible to edit Comment by Phil October 2022
  • So did you handle that? Is there anything else I can help you with? Best regards
    in Problem with licence Comment by Phil October 2022
  • Hi, Sorry, but I am unsure what you want to achieve, and I do not want to misunderstand you. Can you explain it in more detail, please? It would be best if you attach a link to your website and some examples showing what you want to achieve (they ca…
    in Help for confusion Comment by Phil October 2022
  • Hi, Do you have the newest version of Betheme? If not, please, update it, and recheck this. Thanks
    in I'm having trouble importing content. Comment by Phil October 2022
  • This text is for the Image Frame only. https://forum.muffingroup.com/betheme/uploads/985/AKAR0RR0UXMK.png https://forum.muffingroup.com/betheme/uploads/790/GWB0MO0YPRNQ.png The text on the buttons comes directly from WooCommerce, and we do not inter…
    in translate Comment by Phil October 2022
  • The login credentials you have sent to the Dashboard are not working. https://forum.muffingroup.com/betheme/uploads/256/GBZW74K7KOWN.png However, we manage to reproduce this issue in our environment. As the FTP you have sent is working, we will put …
    in Custom Category Template Comment by Phil October 2022
  • Hello, We did not have plans to release any live on YT at the moment, but I will pass this on to my team, so we will discuss it. However, I suggest following our YT channel https://www.youtube.com/user/MuffinGroup. We publish their videos about new …
    in Too quick for me Comment by Phil October 2022
  • Hello, Please share with us your PHPINFO file. It's really necessary right now. If you do not know how to do it, please check this topic: https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/ Thanks
    in Migration issue - stating I have the wrong php version Comment by Phil October 2022
  • Hi, I have checked that on my environment, and testimonials seem to work fine with Elementor PRO. Did you create your testimonials like in the following video tutorial?: https://support.muffingroup.com/video-tutorials/how-to-create-a-testimonials-sl…
    in be-testimonial in Elementor Comment by Phil October 2022
  • Hey, Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to thi…
    in Impossible to edit Template Comment by Phil October 2022
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