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Phil

Phil

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Phil
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  • 1) If this happened on your website, please, ensure that you do not have any caching enabled on your server. If it is, disable it. If it is not, please send us WordPress dashboard access privately thru the contact form, which is on the right side at…
    in Critical issue with ajax and the cart popup ? Comment by Phil October 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. If this will not help, please, keep minifying plugins off because I need to chec…
    in revolution slider not work Comment by Phil October 2022
  • I have checked your website, and I can see that you manage to resolve that. Am I right? Is there anything else I can help you with? Best regards
    in pre-built installation completed, but the content shows as text Comment by Phil October 2022
  • Hey, Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum disc…
    in Page freezes when editing theme Comment by Phil October 2022
  • Hi, 1) Please turn off all of the plugins, refresh your cache, and check if the problem persists. Also, switch a child theme to a parent, and recheck it. 2) We provide only a clean package of a child theme, but we are not responsible for the changes…
    in Critical error on wp / Betheme Comment by Phil October 2022
  • Hi, Do you have the main shop page set in WooCommerce -> Settings -> Products? https://forum.muffingroup.com/betheme/uploads/298/9DMRLS8KC6EW.png If not, please, set it up, and check if the problem persists. Thanks
    in Shop and Single product template not working Comment by Phil October 2022
  • Please, edit your Header, and set the Section background to white, and check if the problem persists. https://forum.muffingroup.com/betheme/uploads/265/99CC0T7M8GT3.png Thanks
    in Footer visible in the header Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Option to Align Buttons in Elementor? Comment by Phil October 2022
  • Can you send me a link to the page where the list has overlaying effect, please? I will look at it and see what I can suggest because I think correcting it will be easier than adjusting your second structure. And yes, recreating a whole website with…
    in Feature List Settings Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Page Title Comment by Phil October 2022
  • Hi, Can you send screenshots showing your issue, please? I do not want to misunderstand you. Thanks
    in Image as cover Comment by Phil October 2022
  • Hi, What version of Betheme do you have? Did you check that on another browser, and in incognito mode? Did you try using the BeBuilder? Best regards
    in Import template is not working also the bebuilder is very slow Comment by Phil October 2022
  • Hi, You need to use the Builder -> SEO option. Please, check the following link about it: https://support.muffingroup.com/faq/builder-seo/ Thanks
    in 0 text Comment by Phil October 2022
  • It's not about the SVG. It is a problem with the style files that should load in the page URL, which styles these SVGs. Cloudflare is removing our parameters from the URL and replacing them with its own "swcfpc=1", which should be "vi…
    in Error en BeBuilder con cloudflare.com por svg Comment by Phil October 2022
  • You enable/disable the Highlight option in the Section options. https://forum.muffingroup.com/betheme/uploads/599/2CYZ9JNKXOCU.png Is color can be changed in Theme options -> Colors -> Content. Best regards
    in Round the photo Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Contact Form 7 Comment by Phil October 2022
  • Hi, Can you show me how it is created in the Builder, please? Thanks
    in Gallery size is too small in desktop version Comment by Phil October 2022
  • Hi, Please, go to Betheme -> Theme options -> Global -> Advanced, and check if you do not have templates disabled there. https://forum.muffingroup.com/betheme/uploads/206/AC4HS12TPMCL.png Best regards
    in Templates are missing from the theme. Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Header not shown Comment by Phil October 2022
  • Sorry, but the login credentials you sent are not working. https://forum.muffingroup.com/betheme/uploads/208/8EZX7PJT17AB.png Can you send them again, please? Before that, please, ensure that they are working correctly. Thanks
    in bebuilder I don't preview the content of post Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Waiting icon/animation Comment by Phil October 2022
  • Cloudflare is removing our parameters from the URL, which are necessary for our builder to work correctly. We tried many paths and attempted to get around it, but we ran out of solutions. In that case, you should contact Cloudflare support. Best re…
    in Error en BeBuilder con cloudflare.com por svg Comment by Phil October 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in pre-built installation completed, but the content shows as text Comment by Phil October 2022
  • Please, open the options of the Header, change the Position to Absolute, and set the Body offset to No. https://forum.muffingroup.com/betheme/uploads/072/1VX0M25ZEYZR.png Thanks
    in Header Builder display conditions Comment by Phil October 2022
  • Hi, I have checked it with iPhone 12, and I was able to download files from both of these buttons. Did you handle it in the meantime? Best regards
    in The PDF download does not work on ios Comment by Phil October 2022
  • 1) It has transparency because this class also has an opacity attribute, which you need to overwrite. .mfp-bg{    opacity: 1!important; } 2) Please, use this code: .mfp-arrow-left::before, .mfp-arrow-right::before{   border:none; } 3) .mfp-counter{…
    in Css to change Lightbox arrows Comment by Phil October 2022
  • Your mobile menu did not have this class assigned. I have added it, and the styles started to work. Also, I have added one class to your CSS so your styles reach deeper, and I think that they look better now. Please, check that. Thanks
    in How could I see the responsive menu on the bebuilder? Comment by Phil October 2022
  • Please attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintenance before …
    in Header Builder display conditions Comment by Phil October 2022
  • Hi, Please, check the following link: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ There you will find an explanation of how to resolve that. Thanks
    in Background problem Comment by Phil October 2022
  • Hi, Sorry, but we did not test these plugins with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. Y…
    in PLugin options disappears in add product view. Comment by Phil October 2022
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