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Phil

Phil

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Phil
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  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Page title responsiveness Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Portfolio single item page configuration Comment by Phil October 2022
  • Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in CMS content edit field is different between admin user and newly added user Comment by Phil October 2022
  • This plugin is deprecated, and we do not release any updates for it anymore. The only option is to use a new version of the Header Builder or use the Header style from the Theme options. Best regards
    in How to add alt text to BeTheme logo elements Comment by Phil October 2022
  • The content built in the templates is shared among all products that use it. The only option to put a different link for each of them is by putting it in the product content. Best regards
    in Image arrangement issues Comment by Phil October 2022
  • Hi, In Betheme -> Theme options -> Fonts -> Size & Style, you can find an option to automatically decrease the font size. If you do not want it to be automatic, you can set it up manually by switching the device. https://forum.muffingr…
    in p responsive Comment by Phil October 2022
  • I can see that you handle it. https://forum.muffingroup.com/betheme/uploads/841/RAM8VB5DT4P2.png Do you still need help with that? Best regards
    in Feature List Settings Comment by Phil October 2022
  • Please send this information privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact. Notice! Please attach a link to this forum discussion. Thanks
    in How could I see the responsive menu on the bebuilder? Comment by Phil October 2022
  • Hi, I have checked your website on Firefox and Chrome, and the logo did not show on any of these browsers. Did you use any plugins to translate your website? If yes, can you tell me which one, please? Please, go to Betheme -> Theme options -> …
    in Logo is pulled from pre-build website Comment by Phil October 2022
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You…
    in Conflict between BeTheme and Advanced Editor Tools Comment by Phil October 2022
  • Hi, Can you tell me what browser are you using, please? I could not replicate it. Thanks
    in Footer visible in the header Comment by Phil October 2022
  • Hi, If you would like to put different external links to each of your products, you would have to put them in the content of the product and put the Product content element into your template. https://forum.muffingroup.com/betheme/uploads/842/7H7GGC…
    in Image arrangement issues Comment by Phil October 2022
  • Hi, You can use the Header Builder to achieve that. Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/header-builder-2-0/ Thanks
    in How to add a line of text under website logo Comment by Phil October 2022
  • Hi, Sorry, but we do not provide Zip files of plugins. What version of Betheme do you have? Please, check in Betheme -> System status if your Server environment fulfills requirements. https://forum.muffingroup.com/betheme/uploads/905/TFMR53RZYZO5…
    in Slider Revolution cannot be installed Comment by Phil October 2022
  • 1) Instead, please try to set the Image Mask shape to Circle. https://forum.muffingroup.com/betheme/uploads/254/JLK636F9LQEJ.png 2) For that section, you have the Highlight option enabled. You can disable it so the section will be orange or set the …
    in Round the photo Comment by Phil October 2022
  • 1) Sorry, but I do not know what you refer to. The sidebar has the same background as the rest of the page. Can you explain how you want to change it, please? 2) Please, go to Betheme -> Theme options -> Sidebar, and there you will find an opt…
    in woocommerce product sidebar Comment by Phil October 2022
  • As I said in my previous message, we do not provide help with child theme customization. https://support.muffingroup.com/documentation/installation-updates/#child-theme Child theme support policy Using a child theme usually means that you want to mo…
    in critical error Comment by Phil October 2022
  • Did you check the link from my previous message? Header Builder 2.0 is not a plugin, but part of Betheme, and you can use it via Templates. Please, check the link I have sent, you will find there a video tutorial showing step-by-step how to access i…
    in How to add alt text to BeTheme logo elements Comment by Phil October 2022
  • Hi, Please, go to WooCommerce -> Settings -> Products, and there you can find an option to enable star ratings. https://forum.muffingroup.com/betheme/uploads/984/DP6Q0D0TAQ4K.png Thanks
    in Rating woocommerce Comment by Phil October 2022
  • I can see that you set up 450px height for these columns. You can easily decrease it to 300px. https://forum.muffingroup.com/betheme/uploads/903/UIAWJLELDCAL.png Thanks
    in Lining up buttons Comment by Phil October 2022
  • Hi, It is how we intended to design it because you can overwrite the Footer and Header in the Page Options. So if you want to have a second Footer to be displayed only on the Home page, open the Page Options, and at the top, you will find a dropdown…
    in Footer Templates Display Conditions Comment by Phil October 2022
  • Hi, It is how we intended to design it because you can overwrite the Footer and Header in the Page Options. So if you want to have a second header to be displayed only on the Home page, open the Page Options, and at the top, you will find a dropdown…
    in Header Builder display conditions Comment by Phil October 2022
  • Sorry for not replying. We keep investigating it. Please, stay tuned. Thanks
    in Error en BeBuilder con cloudflare.com por svg Comment by Phil October 2022
  • We keep investigating it. I will let you know as soon as we fix it and the templates will assign to the correct categories. Best regards
    in Product template and WPML Comment by Phil October 2022
  • Hi, Please, edit this image, and in the Style tab, set the Border radius to 50% for each corner. https://forum.muffingroup.com/betheme/uploads/198/9MO45BH66I59.png Thanks
    in Round the photo Comment by Phil October 2022
  • The root cause is your child theme. I have deactivated your child theme and activated the parent one, and everything is working correctly. As soon as I switch to your child theme, the error appears. I have left the parent theme active, so you can lo…
    in critical error Comment by Phil October 2022
  • 1) It is explained in the link I sent in my previous message. Open the main shop page, and set it in the Page Options. https://forum.muffingroup.com/betheme/uploads/212/53RJJQLK9ZPH.png 2) Please always attach a link to your website so we can check …
    in woocommerce product sidebar Comment by Phil October 2022
  • I have updated WC on my website, and I did not encounter any problems. Moreover, I did not notice any discussions lately complaining about incompatibility with WooCommerce, so you can update it to the newest version. ? Best regards
    in Product template and WPML Comment by Phil October 2022
  • I was able to finally reproduce this issue in Firefox incognito mode. Your website changes the URL from http to https which is incorrect because generatesis set to http. https://forum.muffingroup.com/betheme/uploads/780/UBSI5NCKHAJN.png It is genera…
    in Lottie animation and background colours not showing on some devices Comment by Phil October 2022
  • Sorry, but we didn't get any message from you yet. Please check your mail inbox for our response. Look also inside the spam folder. If you don't have any message from us, please send your login credentials again. Be sure that you sent all of the req…
    in Problem with footer link colors set in Betheme Theme Options => Color=> Footer not sticking Comment by Phil October 2022
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