Terry_Bilton
Terry_Bilton
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- Terry_Bilton
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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I sent the credentials to themeforest.net as you requested. PS. The Home page that is presented after clicking on the icon at the top is the one i'd like to show on both the icon and Home page in the menu. If you can fix, i'd love to know how so i c…
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If you mean is the Home page set correctly in the main menu to be "Home" then yes. The icon brings up the "Home' page but its not the same version as the Menu "Home" page... the Icon Home page is the correct one... so why is…
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https://forum.muffingroup.com/betheme/uploads/304/M0O3GXRXQ8O5.jpg englishcocker.org
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It is and was set to SR6. Today pages are presenting full data correctly. Any other settings i can look at? Terry
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OK... i have been checking more pages and i found that if i revert to its earliest version it recovers the page data. At least things are ok for now... The bigger issue is why this has been happening (It only happened with Slider Revolution headers.…
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I actually never touched the website for a week or so, which was the first thing i thought of (asking myself what if anything was the last thing i did). Since then i have found several other pages that use Slider Revolution headers that are now show…
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I did manage to get the home page back up again as you recommended.. thanks. However... the store page was set correctly (i deliberately didn't set one in WooCommerce) and i use a Page with all the products in that page... There was no way to get t…
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Another finding on this issue... when i click on the site Icon at the top of the page (emblem of a dog) the home page appears normally, but when i click on the HOME menu, the page hides the main page information and just shows the slider.
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As an FYI: I created a new temp store page using Slider Revolution header and added two page links to products and it works perfectly https://englishcocker.org/store-temp/ existing pages do not resolve correctly.
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Sorry... misunderstanding... I have the BE search function active... not a plugin... Can the BE Theme search function find specific elements in a page or does it just present the page that the element is in? Thanks. Terry
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I followed your instructions and it tells me that the "Envato username doesn't match provided purchase code". So... i purchased the new license/ code by using my personal Wordpress user account to log into the site, then i went to envato a…
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I looked at the System Status and the only issue reported there is the PHP Time Limit, which is currently 120 with a recommendation of 180. My ISP say they can't change that setting unless i go to a cloud service, which is prohibitively expensive. …
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Thanks... i found the culprit... it was within the SiteGround Speed Optimizer plugin.. it had a Front End "Minify JavaScript Files" flag set to YES.. i turned it to NO and the Menu started to work properly, and the countdown numbering appe…
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Phil, Will the custom template work for a Variable product product page?
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site is https://englishcocker.org I have login credentials for BE support. do you want me to send those to you using the secure note function? Terry
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This morning i got a Wordfence alert telling me the site has an issue causing a fatal error. When i logged onto the site https://englishcocker.org to look the header is displaying weirdly and there is a URL in the header that is causing it to displa…
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I sent all the credentials and information in a new support email request. Sorry for all the confusion.
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Did you need the FTP information that you'll use the account information i sent over? FTP hostname: ftp.englishcocker.org Port: 21
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I added you to my Siteground FTP accounts and emailed Envato/Muffin group with the credentials and a link to this support ticket.
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I changed the account user to be as follows: [email protected] Use the same password that you already have. Sorry about that. Terry
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Sent password information in contact form. Thanks. Terry
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I created a new user/pwd How do i post it privately? Terry
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I disabled BE Theme and enabled Twenty Twenty Two and it was able to generate a preview in Revolution Slider successfully. I re-enabled BE Theme and the issue reappeared and i wasn't able to generate a preview in Slider Revolution. I enabled user an…
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https://forum.muffingroup.com/betheme/uploads/786/YQVVMK5CR2WY.jpg The error is at the top right hand corner.
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The site is https://englishcocker.org The issue is when i'm using Slider Revolution to design a slider, it will let me create slides OK, but won't let me preview, so unless you go in using an admin account you won't see it... should i create an adm…
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** UPDATE *** I created a simple variable product and it worked. I re-looked at the failing product and saw i was using " text " and * text * in some of the attributes.. so I took them out and the product worked again. I don't know why it …
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I'm still seeing it.. I tried adding stuff to my cart as an admin, and it shows duplicated... I logged out, and went in as a non-admin user, and it still happened. Did you re-enable the ones you say are unsupported, or did you leave the ones not su…
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i just tried using the credentials i gave you in the email... it works for me If it still fails, i'll reset the password with a less secure one. Terry https://forum.muffingroup.com/betheme/uploads/409/J2XY0V2XIIGH.jpg
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I did as you asked and re-submitted a communications email in your system including all the information you requested.
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Phil, I created a new user and did as you asked and put it in the contact form ... then i got an email from support asking me what ticket the email was under.. i replied giving them the actual URL to this string, as i couldn't find a ticket # to use…