Pablo
Pablo
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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Hello, We always use the Duplicator plugin to move website between two servers (even from local to live) https://wordpress.org/plugins/duplicator/ It never made mistake for us :) thanks
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Hi, You have to set the feature image size and regenerate them. There are many types of featured images in the theme. Here are instructions for changing them: 1. To change the size of the images used in portfolio/blog, please navigate to theme optio…
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Can you share a link to example portfolio item with not working featured image? Thanks
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Hello @lorenzogiustozzi, Did you test it while all of the plugins are disabled? If it still not work, we'll take deeper investigation. thanks
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Hello Manish, 1) Do you want to disable the floating element completly, to make it hold still on top of page? Or just reduce the margin while floating? 2) You probably created the template for single product, thats why theme options layout does not …
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. If it won't help you, please move your website to some live website, we'll check…
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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Hello, You want to change the "Side Slide" type of mobile menu to "Dropdown", right? It is not possible with the new Header Builder yet - you would have to use the pre-built headers from theme options in this case. thanks
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Yes, of course - you can use them - just be sure that you do not use the same license key on few domains. Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, Please, turn off all of the plugins, refresh your cache, and resave the page with changes you applied. If it won't help you, we'll take deeper investigation. Thanks
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Hello, You can do that as on regular server, just install the theme using Appearance -> Themes and register it with license key. Thanks
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Sorry, but the problem is not BeTheme related, so our help will be limited. Please go into your FTP and rename your 'plugins' folder to other and create empty directory with the 'plugins' so all of them will be disabled. If it will not work, please …
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Hello, Did you solve the problem? I do not see it anymore, even for the first for seconds. If the issue appears for you, please tell me which browser and OS do you use? Thanks
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Hello, Please, turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover if you use a child theme, switch to parent, and recheck it. Thanks
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Hello, Can you disable the protection for a hour or two? We'll check it and help you. If you wish not to do that, we'll have to ask you for login credentials to send through the contact form but it will take much longer than disabling the protection…
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Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
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Hello, I do not see that problem, did you solve it? Or do you have any steps to recreate it? thanks
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Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum discussio…
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What do you mean? I entered your page and it works correctly, and it displays on the frontend. https://forum.muffingroup.com/betheme/uploads/659/SUC46DCZHOS2.png thanks
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1) You have to create border with transparent background color for normal state, and then customize "Hover" color of border, it will look exactly like that. 2) This is made using new icon box item, please check the documentation it will he…
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Hello Jelle, I do not see difference between these browsers, I tested it on firefox too and it looks fine - some headings just have too big font size but it can be changed globally in theme options -> fonts or via the bebuilder. Please make some …
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Hello, It is possible by default image item, but they must have exactly the same size while uploading. About the preview, you have to use our preview method instead of the WP one. https://forum.muffingroup.com/betheme/uploads/534/RFS91JOKETAI.png t…
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We'll move it to the parent tag, exactly to the <a> tag, the error should not appear anymore. It will be included in next update. Thanks
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Fix for the Lottie element will be available in the next update - right now, you can save the "array" string, on front it will be visible. Thanks
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Can you send us an FTP access too? Through the form like you did it before. Remember to attach a link to this discussion and link to the page. thanks
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Please send us an FTP access too, we need that for deeper investigation. Do it through the form that you sent it previously, please attach the forum link. Thanks
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Hello, You did not set the cart page for your woocommerce, please take a look at the documentation, here: https://woocommerce.com/document/configuring-woocommerce-settings/ thanks
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Hello, We suggest to use the Header Builder 2.0 for this purpose, it will allow you to build different headers for each device and even different sticky header for each device. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ than…