Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Brandon demo. We don`t offer theme customization.

Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.

Cannot load XML data
  • Hi,

       I just purchased the theme today and I am trying to recreate the same look and content as the demo. I installed WooCommerce plug-in before loading the XML data, but it gave me the below error. Please help ASAP as I am not sure how to fix this...I have uninstalled and reinstalled WP as well as the theme but it doesn't make a difference.

    Import WordPress

    Failed to create new user for Muffin Group. Their posts will be attributed to the current user.
    Failed to create new user for wooteam. Their posts will be attributed to the current user.
    Failed to import shop_order_status cancelled
    Failed to import shop_order_status completed
    Failed to import shop_order_status failed
    Failed to import shop_order_status on-hold
    Failed to import shop_order_status pending
    Failed to import shop_order_status processing
    Failed to import shop_order_status refunded
  • 2 Comments sorted by
  • Media “T_1_front” already exists.
    Media “T_1_back” already exists.
    Media “T_2_front” already exists.
    Media “T_2_back” already exists.
    Media “T_4_front” already exists.
    Media “T_3_back” already exists.
    Media “T_3_front” already exists.
    Media “T_4_back” already exists.
    Media “T_4_front” already exists.
    Media “T_5_front” already exists.
    Media “T_5_back” already exists.
    Media “T_6_front” already exists.
    Media “T_6_back” already exists.
    Media “T_7_back” already exists.
    Media “hoodie_7_front” already exists.
    Media “hoodie_7_back” already exists.
    Media “hoodie_1_back” already exists.
    Media “hoodie_1_front” already exists.
    Media “hoodie_2_front” already exists.
    Media “T_7_front” already exists.
    Media “hoodie_2_back” already exists.
    Media “hoodie_3_front” already exists.
    Media “hoodie_3_back” already exists.
    Media “hoodie_4_front” already exists.
    Media “hoodie_4_back” already exists.
    Media “hoodie_5_front” already exists.
    Media “hoodie_5_back” already exists.
    Media “hoodie_6_front” already exists.
    Media “hoodie_6_back” already exists.