Can't change any settings on Muffin Options

baxaid

Hi,

When I enter Muffin options I am met with a blank area with all the options missing.

Screenshot below:

https://www.dropbox.com/s/hlc8uchv13gy545/themeoptions.png?dl=0

Albert

Hi,

if Muffin Options are empty after installation or does not save as should, it means your server is limited. In this case we recommend to deactivate all plugins first and after that click “Save changes” button under empty Muffin Options panel. But if this won’t help, then please check topics below where we explained what may be limited on server side:

http://forum.muffingroup.com/betheme/discussion/464/betheme-options-page-stops-working-muffin-options-saving

http://forum.muffingroup.com/betheme/discussion/1908/backend-not-funtioning-after-last-update-muffin-options-is-not-loading

P.S. All limits you can check under Appearance > System Status section.

Thanks!

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baxaid

Hi again,

I am still unable to edit my BeTheme Options.

When I click save changes I am able to view all the settings, however, once I make a change and save it the BeTheme Options disappear again after the page reloads.

I have added a link to a screenshot of my System Status. I have increased all the mentioned server limitations yet the problem still persists. I have also deactivatd all my plugins, but still no luck.

Screenshot



Thanks

Albert

Please go to theme folder, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is related with those limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

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baxaid

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I see that server limits are indeed very low.

I don't know whether this is related, but the BeTheme Options now displays a 'Page Not Found' when clicking on it. This happened after I changed a setting and saved the changes. I currently have no access to the BeTheme Options at all.

Thanks

Albert

OMG, your limits are really low and has nothing to the limits you presented above. Your memory is 32MB only while should be minimum 128MB, max_input_vars should be minimum 5000 but max exec time 180. To increase those limits, you definitely need to contact with your admin or hosting provider.

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baxaid

OK, understood.

Is the 'Page Not Found' problem mentioned in my last comment related to the low limits?

I currently have no access to the BeTheme Options at all after setting header size to contain. It siply displays page not found when I click it.

baxaid

Nevermind, the problem seems to have fixed.