ERROR 500 whenever i try to add a Button element

kziolkowski · February 28

Hi,

As in the title, whenever I try to add a new Button element and update my website I receive an Error 500. WordPress is updated, and so is the Betheme, PHP is 8.1.27. I can add a button using [button][/button] syntax, but this is super annoying it renders BeBuilder useless. So far I can't replicate it with any other element.

Phil · February 29

Hi,

Did you contact your hosting provider as the message says?

If not, please do that. Your server might be blocking a specific string of characters and block updating. There might be other reasons too, but this one first comes to my head.

Best regards

kziolkowski · March 8

Yes, i did. They told me to contact you, as they do not know what are the logic conditions behind that particular error. Server configuration does not show any errors. Can you kindly provide a workaround?

Phil · March 8

Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact, and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Sending incorrect or incomplete data will result in a longer response time.

Therefore, please ensure that the data you send are complete and correct.

Thanks

Phil · March 23

Sorry but you did not attach a link to your website anywhere.

Can you send it here, please?

Thanks

kziolkowski · March 27

It is the domain of the username for the FTP access that I've sent you - supercluster.it

All the best

Phil · March 27

Thanks for the explanation.

However, the account you have created and sent us does not have admin rights, so I could not check anything.

Please change this user privileges to admin.

Thanks

kziolkowski · March 27

My bad, should be sorted right now

Phil · March 27

Thanks, it works. However, the FTP is not working anymore.

Did you remove or change that?

Best regards

kziolkowski · March 27

Hey Phil, I just checked it, using the data I sent in the email - no issues. If the problem continues, I can make a new account, let me know.

Phil · March 28

Now, we are able to log in, but we do not have permission to edit files.

Can you change it as well, please?

Best regards

kziolkowski · March 28

Hey, this account has no restrictions, however, there was a firewall for foreign IPs on FTP. I have disabled it. Please let me know if the problem still occurs

Phil · March 28

We tried to enable the error report via FTP, but it did not work.

You probably have some tool for that on your server, so please enable it.

Or you can send us server error logs from today.

Thanks

kziolkowski · March 28

2024-03-28 070611.437489 [INFO] [26.txt

No worries, here's error log

Phil · March 29

We do not see any error in this log.

Do you have ModSecurity enabled on your server?

If you are not sure about that, please contact your server administrator.

If it is active, please ask to disable it for a while and then test if the page update works correctly.

Thanks

kziolkowski · March 29

Bingo! It was the Mod Security, thanks a lot Phil!

Phil · March 29

I am happy to see that we finally found that.

If we can help you with anything else, please let us know.

Best regards

ERROR 500 whenever i try to add a Button element

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