Phil
Phil
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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You have a 2FA plugin that blocks me from checking anything. Please disable it for the troubleshooting process. Please note that we will not be able to check that during the weekend, so it would be best if you deactivate it on Monday. Best regards
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It displays like this for me: https://forum.muffingroup.com/betheme/uploads/353/GSVGTIYGCSXO.png Did you handle this in the meantime? Best regards
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Can you explain greater what you mean that they are wrong? I do not know how they are supposed to look. Thanks
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Your website differs from what you showed on the screenshot, but I assume that you refer to these boxes: https://forum.muffingroup.com/betheme/uploads/027/KBN2MQX6ZIH8.png Please use the following CSS code: .mcb-section-inner-67c3ba457 .wrap:not(:fi…
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Hi, It displays correctly for me. https://forum.muffingroup.com/betheme/uploads/654/3JVXYKZI9KEO.png Did you handle this in the meantime? Best regards
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Do you mean this photo? https://forum.muffingroup.com/betheme/uploads/168/QAZV1WV7M8G5.png If yes, it is set as a wrap background. Best regards
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Hi, Can you tell me what plugin you are talking about? Did you test it (on the same website) with another theme like Twenty Twenty-Four to see if the same thing happens? If not, please do that. Thanks
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See the following article: https://support.muffingroup.com/how-to/how-to-set-up-favicon/ Best regards
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Open them and clear them. Best regards
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Hey, This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-to…
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Try the following CSS code: @media only screen and (max-width:767px){ .home #Header{ min-height: 260px!important; } .home #Header_wrapper{ background-size: contain!important; background-position-y: 60px!important; } } Best regards
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Please send us the WordPress dashboard access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this forum d…
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Yes, I mean switching from Betheme to some other theme like Twenty Twenty-Four for a test. Best regards
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We must investigate this issue further, and I need you to send us your FTP access. Please do it as you did with the WP dashboard access. Remember to attach a link to this forum discussion. Thanks
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I have done a test on your website, and changes saves correctly https://forum.muffingroup.com/betheme/uploads/525/ZPNS3KEP5L0Y.png https://forum.muffingroup.com/betheme/uploads/504/7RCHQLJU8W2Y.png Are there any steps to reproduce this issue? Best …
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Hi, You can change the order with the following plugin: https://wordpress.org/plugins/taxonomy-terms-order/ Best regards
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Try the following CSS code: .home #Header{ min-height: 800px!important; } Put it in Betheme -> Theme options -> Custom CSS & JS -> CSS. Best regards
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Sorry but the FTP credentials you have sent do not work. https://forum.muffingroup.com/betheme/uploads/624/ZH1DPPXYY88E.png Are you sure that they are correct? Did you check them before sending them? Best regards
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Hello, This element does not have a featured option because it works on a default WooCommerce function which do not support that. Also, unfortunately, filters or hooks are unavailable for that, but you can overwrite these element functions in your c…
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Please erase all settings from the deprecated section and set them again with the Advacned options. Thanks
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For that, I suggest using the Header Builder. After you create a header template, you can assign it to the home page using the Page options. https://support.muffingroup.com/video-tutorials/header-builder-2-0/ https://forum.muffingroup.com/betheme/up…
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Hi, Please go to Betheme -> Theme option -> Header & Subheader -> Extras, and change the Custom switcher to Hide. https://forum.muffingroup.com/betheme/uploads/578/2PTCXSQF695Q.png Best regards
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Hi, The following style is responsible for the height: https://forum.muffingroup.com/betheme/uploads/059/OT5HVWEM2JVO.png It comes from your child theme. You must edit the child theme styles file and reduce the padding declared there. Best regards
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Hello, Please, turn off all of the plugins (except Elementor), refresh your cache, and check if the problem persists. Moreover, switch to another theme to see if the same problem appears. Thanks
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Alright. If you have any other questions or problems, feel free to ask. Best regards
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Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Notice! Please attach a link to this…
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If you install a pre-built website that does not have WooCommerce installed, you must set it up manually. Please see the following link: https://support.muffingroup.com/documentation/woocommerce/how-to-use-woocommerce-with-betheme/ Best regards
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Hi, You can set the button's colors in Betheme -> Theme options -> Global -> Buttons. https://forum.muffingroup.com/betheme/uploads/917/RYPJ51NWGMG2.png Best regards