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Muffin Options is not showing

GaoriiGaorii
in Theme Options
When I click on Appearance > BeTheme Options, I see the layout but there's no content in any of the tabs. Here's a video demonstrating: https://screencast.com/t/tO48yzPCcp

I've tried uninstalling the theme and reinstalling a fresh file (downloaded from themeforrest), but it's still the same issue.

Any ideas?

Thanks!

Comments

  • BryanBryan
    Hi,

    please go to your FTP, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

    Thanks!
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ReliaMaxReliaMax
    I just encountered the same issue as Gaorli. We are creating the php file. Who do we send the link to?

    Thanks!
  • GaoriiGaorii
    Miraculously, mine seems to be working fine now. Didn't do any changes. But I think the content started showing after I clicked on the "Save Changes" button. Strange.
  • GaoriiGaorii
    Hey support, the issue is back again. The content is showing sometimes, but not other times.
    I've create the phpinfo file and you should be able to see it here: http://staging.coac.org.my/phpinfo.php

    Thanks!
  • BryanBryan
    @ReliaMax please send the link here, but the issues that may cause this are the ones listed below.
    @Gaorii
    The issue is caused by the limits on your server, please:
    1. Disable the suhosin script on your server
    2. Increase max_input_vars
    3. Increase memory_limit
    4. Increase the PHP version
    To do this you may need to contact your hosting provider.

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • GaoriiGaorii
    Hey Support, 

    The hosting provider was able to complete task #2-4, but says that they can't do #1 as "the suhosin script does not installed on the server". 

    I've tested the Muffin Option and it seems to be okay now. Is there something more to look out for since #1 did not get resolved?

    Cheers!
  • BryanBryan
    The suhosin script is no longer avalible, they must have disabled it.
    If the theme works fine, please carry on :)
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • jawik-yvenjawik-yven
    Hey Support,

    I'm new and have the same problem.
    You can find the php-file at www.code1882.de/phpinfo.php

    Thanks!
  • BryanBryan
    The issue is caused by the limits on your server, please:
    1. Disable the suhosin script on your server
    2. Increase max_input_vars
    3. Increase memory_limit
    4. Increase the PHP version
    To do this you may need to contact your hosting provider.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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