Dashboard and Site Not Working After Page Update

joshbot5000 · June 2017

Hi, after updating a product page, the dashboard completely stopped working. Every time I click on a link in the dashboard a 'save as' window pops up. Also, when I visit the site, it just prompts a 'save as' window as well and the site can not be viewed. Please help.

url: http://new.mererelief.com

Bryan · June 2017

Hello,
this problem is often caused by any cache plugins or server side cache.
Please also try to disable all plugins.
You page is under contruction, we cannot see it.

please go to your FTP, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page

Thanks!

joshbot5000 · June 2017

Hi,

Thanks for the response. Here is the link to the phpinfo.php file :

http://new.mererelief.com/phpinfo.php

Thank you.

Bryan · June 2017

We would advise increasing the php version on your server to 7.0 and the value of max_input_vars.

There is also server cache which could be responsible for your problems. Please contact your hosting provider.

thanks

Dashboard and Site Not Working After Page Update

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