Images no longer displayed

jazzz888 · June 2017

Hello,

I have updated wordpress version yesterday. And now some images are no longer displayed.

I also have a problem with me header: the menu is not working anymore.

I don't know if there is a link between the update and these disfunction.

I have tried to deactivate the new plugins I have installed but I didn't see any change.

Thank you for your help,

Amandine L.

Bryan · June 2017

Hi,
The problem is always the same, client side cache (plugins) or server side cache.
Please make sure that no cache is enabled and wipe the browser cache as well.
thanks

jazzz888 · June 2017

I wiped the browser cache and disabled cache but the problem is still here. I tried on different computers and different browser.

Bryan · June 2017

Then as we said earlier, please contact your hosting provider. This is most likely caused by hosting.
Try also to remove the theme via FTP and install it again (also via FTP)
thanks

jazzz888 · June 2017

I found the origin of the problem: it's because" LayerSlider WP" plugin need to be updated.

It's only image with parralax settings who are not working.

I tried to update the plugin but I can't do it without a key licence. The plugin documentation says:

"If you've received LayerSlider as a bundled item in your theme, new releases will be provided by the theme author through theme updates, since Auto-Updates won't work without activating your copy of LayerSlider. "

So I guess I need to wait for your next update. Do you know when you will update the theme with the plugin update?

Thank you!

Bryan · June 2017

In the next theme update (friday) the layerslider will be updated to 6.5
If you want updates on demand you can always buy the plugin separately
thanks

jazzz888 · June 2017

Ok thank you for your answer.

jazzz888 · June 2017

Hello,

I was waiting for your update on Friday and I still do not see an update.

Do you know when you will update the theme?

Because many elements of my website are not working because of that.

Thank you in advance.

Bryan · June 2017

The update will be today. We are releasing a new version so it is a bit delayed.
thanks

jazzz888 · June 2017

Ok thank you!

jazzz888 · June 2017

Hello.

Again, when will be your theme update?

I have many problems on my website due to LayerSlider. I really need this plugin update and I have been waiting for several weeks.

I bought your theme because the plugins were included, so I'm really disappointed..

Thank you.

Bryan · June 2017

hi,

did you update the theme? There is a new version. Please remove the theme fromt your ftp and install the newest version.

We recommend making a backup.

thanks

Images no longer displayed

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