Support Center Visit Demo License manager Buy @ envato

Can not disable the license

iliasmailiasma
in General info & installation
Hello
I can not unactivate my license on my test site to be able to activate my site in production.
I have version 17.8.8 of BeTheme on my test site
I just installed version 20.2 on my production site.

I can not find the button to disable the license.
Thank you for your help

Comments

  • BryanBryan
    Hello,
    the version 17.8.8 did not have any licensing activation, please just remove the theme from that domain and register the key on the new website.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • iliasmailiasma
    I have changed my theme on my test site, but when I validate my lisence I always have the error "Purchase code already used. Please deregister purchase code and remove theme folder on: 192.168.0.33"
  • BryanBryan
    You have probably registered the theme on your local host, please install the theme and attach the existing database to deregister the theme.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • iliasmailiasma
    edited July 2017
    Should I install version 20 on my test site then I disable the license?
    And then I activate on my production site?
  • iliasmailiasma
    Should I install version 20 on my test site then I disable the license?
    And then I activate on my production site?
  • BryanBryan
    You should install the theme using the database you used for the testing site, this way the page will have the license key registered. Otherwise it is impossible.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • iliasmailiasma
    edited July 2017
    I did as you said, I put my test site database on the production site, and I still have the same error message.
    Is there not a way to deactivate this lisence of my premises on my production site.
    Because it's a little medium level maintenance for a group like you.
  • iliasmailiasma
    edited July 2017
    Can you deactivate my license on my test site, because at the moment, my license does not help me.
    I can not even exploit it since it is locally.
  • BryanBryan
    Please send us a request privately.
    You can send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • iliasmailiasma
    Thank you I sent a message by contact
  • iliasmailiasma
    Thank you, it's ok
Sign In or Register to comment.