No Auto update

iyaselli · July 2017

I have been trying to update the theme from the dashboard, or theme menu in WordPress, and it says that I can't because it contained no files.

I have worked around it by downloading the theme, and uploading it again via ftp. but is no ideal.

Not sure, if related, but on the BEtheme dashboard, the links to the plugin bundle sends me to a "you are not allowed to see this page"

Bryan · July 2017

Hi,

are you using the latest version of betheme and is your license activated?

thanks

iyaselli · July 2017

Yes,

I am running the latest version of Wordpress.

Betheme license is activated

I cannot update BeTheme from wordpress console, only via FTP.

I have uploaded the latest version of BETheme via FTP

Bryan · July 2017

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Please send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact

Thanks

iyaselli · July 2017

I have sent the link via the form as requested

No Auto update

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