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*SOLVED* No plugins, fewer server limits - but still can´t access the Muffin Options panel

ultron72ultron72
edited August 2017 in Theme Options
Hi there,
i have built a website with a registerd copy of betheme (v 20.4.2). After finishing i moved the whole content via Duplicator Plugin to its final destination on a server of the same hoster with exact the same limitations. But on the new location the Muffin Options refuse to work (blank page). 

I deactivated all the plugins and deleted them also. On the old location a lot of plugins were active while building the website without any problems. I´ve set the max_execution_time to 180 and the max_imput_vars to 6144 but still no effect.

Is there anything else that i can do?

Memory_limit is 128M. Here is the php.info: http://www.xdeep-germany.de/info.php

Regards,
Stefan

Comments

  • BryanBryan
    Hey Stefan,
    The values you have set are only local values. You have to contact your hosting provider in order to set the master values. http://prntscr.com/g688af
    If you do not see the options panel, please increase the memory limit and max_input_vars
    thanks
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  • ultron72ultron72
    Thank you for the answer! 
    It´s a bit confusing because at the old location the master values are the same and it worked very well.

    There is another problem which might be connected to my first post:
    I am not able to update to the newest BeTheme Version (from 20.4.2 to 20.4.3). It shows always the following error:

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme Betheme (1/1)

    Downloading update from http://api.muffingroup.com/theme/download.php?code…
    Unpacking the update…
    Installing the latest version…
    Theme update failed.

    An error occurred while updating Betheme: The package could not be installed. The package contains no files.

    Disabling Maintenance mode…


    After duplicating and moving the whole site to it´s new location, i deregistered the theme on both locations and registered the new one (i purchased two copies of betheme and tried both codes)- but with no effect.

    Thank you for your help!

    regards,

    Stefan

  • BryanBryan
    Hi,

    please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

    Notice! If you are chatting with support via email please do not post here.

    Thanks

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  • ultron72ultron72
    Well, the php.info is still online: http://www.xdeep-germany.de/info.php

    But again: two servers with the same limitations - one is working, the other one isn´t.
  • BryanBryan
    send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • ultron72ultron72
    After googeling the differnece between 'master value' and 'local value' in the PHP Info, i was able to get the muffin options running. 

    The 'local value' is what counts!

    Our hoster provides a web panel where you can set some php values from 'standard' to 'extended' which i selected - that was wrong! If you modify php values in the provided panel, the .htaccess seems to be overwritten.

    I've put all the values back to standard in the web panel and put the following code in the .htaccess file of the wordpress root: 

    php_value max_input_vars 10000
    php_value suhosin.post.max_vars 10000
    php_value suhosin.request.max_vars 10000
    php_value max_execution_time 180
    php_value memory_limit 256M

    Bang! All 'local values' are set to what the .htaccess says and the muffin options are there again!

    Thank you for your help!
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