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General info & installation
Can't open BeTheme Options - HTTP 500 :-(
katharinahille
October 2017
in
General info & installation
Hi,
I can't open the BeTheme-Options-Page anymore.
But my System Status seems to be ok?
What's the problem here?
Thanks in advance
Katharina
Comments
Bryan
October 2017
Hi,
please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at
http://themeforest.net/user/muffingroup#contact
so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit
https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page
.
Notice!
1. If you are chatting with support via email please do not post here.
2. Attach your license key and the wordpress admin login credentials.
Thanks
katharinahille
October 2017
done
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Comments
please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice!
1. If you are chatting with support via email please do not post here.
2. Attach your license key and the wordpress admin login credentials.
Thanks