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Error Activating Revolution Slider Plugin

Cally_TempletonCally_Templeton
in Revolution Slider
Hi, 

I am trying to ACTIVATE the Revolution Slider Plugin but I have got instead the below error message:


Plugin could not be activated because it triggered a fatal error.


Warning: require_once(/home/travell4/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php): failed to open stream: No such file or directory in /home/travell4/public_html/wp-content/plugins/revslider/revslider.php on line 168


Fatal error: require_once(): Failed opening required '/home/travell4/public_html/wp-content/plugins/revslider/admin/revslider-admin.class.php' (include_path='.:/opt/alt/php71/usr/share/pear') in /home/travell4/public_html/wp-content/plugins/revslider/revslider.php on line 168


Can you please advise how I can fix this and activate this plugin.

Please note that I installed your theme and the plugins via WordPress Theme Manager/Dashboard. 

Thank you in advance for your assistance.

Kind regards,

Cally


Comments

  • BryanBryan
    Hello,
    please remove this plugin, disable all plugins and then install the plugin again.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • Cally_TempletonCally_Templeton
    Hi, 

    I am a novice so can you please advise step by step how I can uninstall the Revolution Slider plugin and re-install it again correctly. I can't see any uninstall button on the dashboard where the plugins are listed. I also want to be sure not to delete any files that I may need to re-install the plugin.

    Can you also advise how best to disable the other plugins - is this simply de-activating them?

    Thanks and kind regards,
    Cally
  • BryanBryan
    Hi,
    you cannot remove the plugin from 'install plugins'
    Please go to 'Plugins' screen: http://prntscr.com/h2mmk5
    First click 'deactivate' and then you will remove the plugin.
    After that just go to 'install plugins' again and install the slider.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • Cally_TempletonCally_Templeton
    Hi 

    I think you have mis-understood me.

    You have advised above you want me to UNINSTALL the Revolution Slider but as advised above I DO NOT have this option. 

    I have followed your guidelines above and went to the "Plugins" page and Deactivated ALL plugins. However this HAS NOT uninstalled them - only deactivated them. Therefore the Revolution Slider plugin is still installed BUT NOT Active, but then again it was not active before as this was my original issue - I could not activate the plugin as get an error message. I have tried to Activate it again since deactivating all the other plugins BUT the error is still occurring.

    I even went to the BeTheme Install Plugins page and selected the Revolution Slider plugin to "Install" even though already installed but I just get a message "no plugins are available to be installed at this time". See screen shot: http://prntscr.com/h3dwj6. Also, when I try to active the plugin from this area the page displayed is just blank and it is not activating the plugin. 

    Therefore, I need you to advise how to UNINSTALL the Revolution Slider Plugin so I can try to install it again as that is what you have advised in your first comment that I should do to fix this error. You also advise to disable my other plugins which I have now done by de-activating them. So now I just need assistance in uninstalling the Revolution Slider plugin correctly - then installing it again correctly without loosing all the files. Can you provide a step by step guide on how to do this. If cannot do this via WordPress dashboard - can I do this by the CPanel of my web hosting server provider? If so, how do I do this?

    Please reply ASAP as have been trying to resolve this issue for a week now.

    Here are some further print screen shots to show you what I am seeing: 
    Top of Plugin Page: http://prntscr.com/h3dvfd
    Bottom of Plugin Page: http://prntscr.com/h3dvqq

    Thanks again for your time and assistance.

    Kind regards,
    Cally



  • BryanBryan
    Hello,
    So you do not see the "Delete" button in your screenshots?
    http://prntscr.com/h3su82
    This is only a plugin, please stay calm, there will much much worse things to worry about when making websites;)
    Cheers.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • Cally_TempletonCally_Templeton
    Hi,

    Yes, I do have a "Delete" option here :)

    Once I press this I get asked about deleting all the files. Should I say "Yes, delete all files"?

    Once I do this, wouldn't the whole plugin be removed from WordPress Dashboard? Or will it still be there and I then I will be able to "Install" it again?

    Sorry, i do feel a bit overwhelmed by it all so thank you for your patience and assistance.

    Kind regards,
    Cally
  • BryanBryan
    Dear Cally, no worries. It will not delete your existing sliders.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • Cally_TempletonCally_Templeton
    Hi, 

    I have been able to delete the Revolution Slider plugin and re-install it. I have also been able to successfully activate the plugin with no issues or error as well as re-activate all my other plugins.

    Thank you so much for your patience and assisting me with this issue. It is greatly appreciated. 

    Kind regards,
    Cally
  • BryanBryan
    No problem Cally ;)
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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