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unable to access prebuilt websites - Sorry, you are not allowed to access this page.

harlech-ukharlech-uk
in Theme support
After purchasing a  new licence we are unable to access the prebuilt theme installer, get message 'Sorry, you are not allowed to access this page.' when clicking on the link '/wp-admin/admin.php?page=be-websites'

Any assistance would be fantastic.

Thanks

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