Update fails
For some reason I cannot update to the latest version using my dashboard
I get the following
You have version 20.5 installed. Update to 20.5.1.
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Betheme (1/1)
Downloading update from http://api.muffingroup.com/theme/download.php?code=975f8b97-xxx-xxx-xxx…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files.
Disabling Maintenance mode…
All updates have been completed.
I have obscured my licence key.
Comments
please be so kind and send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to explain your issue in the messeage very clearly.
Thanks
Hi, I have the same problem. When installing, he indicates that the package is empty. Please hear from you.
Update Betheme (1/1) theme
Download a new version of http://api.muffingroup.com/theme/download.php?code=*********************************
Unpacking update ...
Install the latest version ...
Update theme failed.
An error occurred while updating Betheme: The package can not be installed. This package contains no files.
please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice! If you are chatting with support via email please do not post here.
Thanks
Hi,
This error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send a request
thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
Notice!
Please attach your license key in the message.
thanks
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
thanks
What message are you getting?