Support Center Visit Demo License manager Buy @ envato

Updates keep timing out

sandyhibbardsandyhibbard
edited August 2017 in General info & installation
I have been trying to update my theme on my website and it keeps timing out. 
 Is there something wrong with your site, as it says it is timing out while trying to download the update.  Please help!!  

imageThanks Sandy



Comments

  • BryanBryan
    Hi,

    please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

    Notice! If you are chatting with support via email please do not post here.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • wnwwwnww
    edited November 2017
    I have the same issue with MANY BeTheme installations. I have previously sent you the phpinfo page and gave you login credentials to one of the web sites. At that time, you came back with the answer that it was DEFINITELY NOT a problem on my end, that it must be something on Muffin Group's end. I was told that the engineers would look into it and get back with me. It has been several months, and I have still not heard anything back. We are still having the problem.

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…

    Updating Theme Betheme (1/1)

    Downloading update from http://api.muffingroup.com/theme/download.php?code=(removed for security)…

    An error occurred while updating Betheme: Download failed. cURL error 28: Operation timed out after 300001 milliseconds with 1414399 out of -1 bytes received

    Disabling Maintenance mode…

    For reference, this particular site is running version 20.5.3 and we were trying to upgrade to 20.7.3. This is a fresh install with ZERO plugins running (outside of the ones bundled with BeTheme).

    This error also occurs when trying to install or upgrade any of the premium plugins bundled with the theme.

  • BryanBryan
    Sorry but technical question like those must be send via the contact form for further inspection.
    You will not find help on the forum with these kinds of problems.
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.