API issue

tamora7878 · November 2017

Good Day..

i have an issue with API it says Your server is blocking connection to API server api.muffingroup.com

Please contact your hosting provider.

i contact the hosting provider and he said it is not blocked anyway i download the theme using FTP but i need to download the demo, is there away to download the demo without API registration? "download the demo then using FTP to install it"

tamora7878 · November 2017

when i register the theme it shows cURL error 28: Connection timed out after 10015 milliseconds

Bryan · November 2017

Hi,

please go to your FTP, create php file with phpinfo() function inside and send us link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email please do not post here.
2. Attach your license key and the wordpress admin login credentials.
3. Link to this discussion.

Thanks

mmrob · November 2017

Hi, I am having the same issue,

Is there any way I can contact here privately without going to themeforest again?

Bryan · November 2017

mmrob

Going to themeforest is the only way.

lxaaronxl · December 2017

Same peoblem

lxaaronxl · December 2017

some of you can solve it?

Bryan · December 2017

lxaaronxl
What do you mean by "same problem". Please give us some more info.

API issue

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