Hello, you are porbably installing the wrong file. Please unzip the package and there you will find the betheme.zip file which is the correct theme file to install. thanks
Hello Muffin support, What was wrong with you? The first comment you wrote "you are porbably installing the wrong file. Please unzip the package and there you will find the betheme.zip" I took the screenshot which shows I used the correct file. The second comment you wrote "We think that your are uploading the zip file into the FTP, this is not correct." so I would like to confirm that I used the correct file and follow your instruction (go to Appearance > Themes > Add new > Upload) Please help.
Please send us WordPress dashboard and FTP access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Comments
you are porbably installing the wrong file. Please unzip the package and there you will find the betheme.zip file which is the correct theme file to install.
thanks
Please follow this instruction.
http://themes.muffingroup.com/betheme/documentation/
What was wrong with you?
The first comment you wrote "you are porbably installing the wrong file. Please unzip the package and there you will find the betheme.zip"
I took the screenshot which shows I used the correct file.
The second comment you wrote "We think that your are uploading the zip file into the FTP, this is not correct."
so I would like to confirm that I used the correct file and follow your instruction (go to Appearance > Themes > Add new > Upload)
Please help.
Notice!
Please attach a link to this forum discussion.
Thanks
Please check.
Did you take a look my WordPress dashboard
1. PHP version is very old
2. max_input_vars, memory_limit and max_input_time are all too low.
Please contact your hosting provider and increase those settings, then you will be able to use the theme properly.
thanks
I have increased the settings as below:
memory_limit = 256M
max_input_vars = 5000
max_execution_time = 180
Please let me know the PHP version which betheme required
Thanks
it is best to use php 7.0 with the newest version of wordpress and betheme.
thanks