Sidebar

evnak · January 2018

Hello, the widgets are not saving in the sidebar created by the theme. When I insert widgets in the sidebar and refresh the page, the widgets disappear and go to the inactive widgets area.

WIDGET:

REFRESHING THE PAGE:

INNACTIVE AREA:

What could be happening?

Bryan · January 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

evnak · January 2018

Ok, I sent the message.

Bryan · January 2018

Hi,

the answer is pretty simple. You named the sidebar and used a not URL friendly character. Please use only url friendly letters.

thanks

evnak · January 2018

Ok, thanks.

Sidebar

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