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Updates don't work

afinotafinot
edited January 2018 in Updates & Changelog
Hello,
It is impossible for me to update the theme or plugins passing by wordpress which is not practical at all.
The error message seems to indicate that the update folder is empty ...
I have several licenses for your theme and for others it works but I will still check ;-)
The purchase code concerned is: 2906b6be-d6b4-4543-a59g7884

Kind regards,
Aurélie Finot

Comments

  • BryanBryan
    HI,
    can you please send us the message that pops up when you try to update the theme?
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • afinotafinot
    edited January 2018
    Yes, but it is in French. 
    Its the same message for each plugin and the theme :

    Updating Plugin Visual Composer (3/3)

    Téléchargement de la mise à jour depuis http://api.muffingroup.com/plugins/download.php?code=2906b6be-d6b4-4137elugin=js_composer…
    Décompression de la mise à jour…
    Installation de la dernière version…
    La mise à jour de l’extension a échoué.

    Une erreur est survenue lors de la mise à jour de Visual Composer  L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier.

  • afinotafinot
    edited January 2018

    I just did the test on another website on another host, with another purchase code, and I have the same error message (purchase code : c09c570f-7779e2805) :

    Mise à jour du thème Betheme (1/1)

    Téléchargement de la mise à jour depuis http://api.muffingroup.com/theme/download.php?code=c09c570f-7779-4ad7e9eb8f2805…
    Décompression de la mise à jour…
    Installation de la dernière version…
    La mise à jour du thème a échoué.

    Une erreur est survenue lors de la mise à jour de Betheme  L’archive n’a pas pu être installée. Ce paquet ne contient aucun fichier.

  • BryanBryan
    Hi,
    This error "The package could not be installed. The package contains no files." means that you have not deregistered the website before moving. Please deregister it on both domains and register again on the new one. If this is not possible, then please send a request
    thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
    It is also a good idea to disable all plugins and check again.
    Notice!
    Please attach your license key in the message.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • afinotafinot
    edited January 2018
    Hi, 
    Sorry, but I don't understand what your asking me to do... 
    I bought 4 licenses for 4 different websites (4 different customers, 4 different domains). So I have 4 purchase codes for 4 independent licenses.
    Why should I deregister them ...? I do not have a new domain, I did not move the website. I have 4 different domains, 1 for each licence.
  • BryanBryan
    Like we said, if this is not possible, then please send a request
    thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact
    It is also a good idea to disable all plugins and check again.
    It does not mean that this is the issue, ther could be a lot of them.
    Notice!
    Please attach your license key in the message.
    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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