Builder element disappear

Comments

• Bryan

  January 2018

  Hi,
  
  Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
  
  Notice!
  1. If you are chatting with support via email, please do not post here.
  2. Attach your license key and the WordPress admin login credentials.
  3. Send a link to this discussion, so the email support knows where to look.
  
  Thanks
  

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• cristinaart

  January 2018

  Hi.
  I've created the file but the result is a blank page. So I don`t think that would help.
  
  
• cristinaart

  January 2018

  Would it help if I give you access to cpanel?
• Bryan

  January 2018

  You must have done something wrong. Please follow the video tuorial.
  thanks
  

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• cristinaart

  January 2018

  Well the exact same file works fine on a different server so I don't think I have mada a mistake
• Bryan

  January 2018

  Please contact your hosting provider then, maybe he is blocking it.
  thanks
  

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• enekoerce

  January 2018

  Hi, good morning:

  
  

  It happens the same to me, I can't add new elements through the builder, and if I modify existing ones at some point changes aren´t stored.

  
  

  Here are some of my hosting's phpinfo lines that could be the problem:

  
  

  php_value memory_limit 128M

  php_value max_execution_time 60

  php_value max_input_time 60

  php_value max_input_vars 1000

  php_value post_max_size 55M

  php_value upload_max_filesize 55M
  
  What should minimum values be?

  
  

  Thank you.
• cristinaart

  January 2018 edited January 2018

  I`ve solved the problem.
  
  I had PHP Time Limit 30 change it to 180 and
  PHP Max Input Vars  1000 change it to 5000.
  
  Now it seems to work fine.
  Thanks for pointing me in the right direction.
  
  
• Bryan

  January 2018

  enekoerce
  Please contact your hosting provider and increase max_input_vars value to at least 5000.
  thanks
  

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