Image Gallery Don't Work

Comments

• Bryan

  January 2018

  Hi,
  please first disable all plugins and check again.
  thanks
  

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• geepers

  January 2018

  It's the same... i add image but stay empty...

  See the screenshot please...

  
  

  https://prnt.sc/i5vgso
  

  
  

  Thx
• Bryan

  January 2018

  Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
  
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  Thanks

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• geepers

  January 2018

  i send you the info... however don't work on 3 different servers...

  I think there are other issue in the gallery component.

  thank you 

  ait yours
• Bryan

  January 2018

  Also make sure that the version of your theme is updated to the newest.
  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• geepers

  January 2018

  I have 20.8.2... in change log you not fix the gallery shortcode...

  If you wanna i send you private email with user access.

  Please let me know.
• Bryan

  January 2018

  You can send it privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks
  

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• Bryan

  January 2018

  Hi,

  we entered your website and edited the 'La Cantina' page. Then we added some images to the gallery items and saved. Everything worked fine and the gallery is present on your page.

  thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• geepers

  January 2018

  ok thank you so much...

  I find the issue... it's safari browser that don't work.

  Thank you so much and sorry if waste your time