Issue with be theme and woocommerce

kamtard · February 2018

I just update woocommerce and i cannot acces to my be theme > Options

Could you help me ?

kamtard · February 2018

Precisely, it's the plugin "Woocommerce subscription" who cause the issue

Bryan · February 2018

Hi,
sorry but it looks like this plugin is the cause and we do not support third party plugins.
You will have to not use it.
thanks

kamtard · February 2018

its a woocommerce official extension and you are partners (im right now writing in the woocommerce section)

So is that possible to take a look?

Bryan · February 2018

No sorry, we only support the main woocommerce plugin.
You would have to contact the plugin author.
thanks

kamtard · March 2018

The plugin author says the same thing like you "see with the theme support"

So as a customer, what can i do ???

This plugin cause bugs on the muffin builder and he hides be theme options !

SO what can a simple people like me can do !!!

Bryan · March 2018

Sorry but we can only suggest that you should not use this plugin, like we said we do not support every plugin there is. Here is a list of plugins we support:
http://prntscr.com/inhba7
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048

kamtard · March 2018

So who is responsible in this case ?

Bryan · March 2018

Sorry but we really do not have anything more to add here. The policy clearly states that we do not offer help with third party plugins.
thanks

Issue with be theme and woocommerce

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