Design breaks in IE11/Edge

madhje · January 2018

Hi all,

I have created a page using the Airport-theme and it works fine on my Macbook through Chrome, Safari, Firefox etc. However, on my work-pc in IE1/Edge the design breaks and does not include the css, header, menu, Rev. Slider etc. Everything is just shown in a straight line instead of the nice layout the theme provides.

Maybe there are some security issues in IE/Edge that my employer's IT department has set?

The page can be reached at www.nordicsustainablecities.com

Bryan · January 2018

Hello,
please first try to delete the browser cache on IE, it looks strange that it is so broken on IE
thanks

madhje · January 2018

Hi Muffin Support,

Did not help. The page is visited through a Government PC with a lot of restrictions. Does that help you?

When I use my personal Macbook in Chrome - it all looks fine.

Bryan · January 2018

This must be cache, if there are restrictions on the browsers then this is the most probable cause. because it just looks like the styles are not loading.
What is the password to this page?

madhje · January 2018

DTC2018

Anyway I can do something to get around the restrictions on the browser?

Bryan · January 2018

We checked on IE and it works fine so it must be something with their browsers or PC's
We really cannot do anything since this is out of our reach and it is not a theme issue.

gedribedechnig · February 2018

Hi Muffin Support, I got a similar IE11 presentation problem with following page: http://webcam-finsterau.de/wordpress/ .

Astonishingly the used pre-built website Guesthouse works well.

Bryan · February 2018

gedribedechnig
Please first disable all plugins and remove your browser cache on all browsers.
We checked your website on IE and it works fine.
thanks

gedribedechnig · February 2018

Thanks, but disabling plugins and removing browser cache did not help. Seems to be the same problem described by madhje

Bryan · February 2018

Sorry but the page works on IE11, which version of IE are you testing?
Screens:
http://prntscr.com/ikvl6z
http://prntscr.com/ikvlmh
http://prntscr.com/ikvlsg
thanks

gedribedechnig · February 2018

please see pic:
http://prntscr.com/il0iec
and here the site
http://prntscr.com/il0gxj

Bryan · March 2018

Have you tried testing on another PC?
This must be cache because we tested it on IE11 and older versions as well.
thanks

gedribedechnig · March 2018

I have removed the cache with no sucess, then I´ve tried it on a colleagues PC. There it didn´t work,too. So I guess it is something at my employer's IT security settings. But I am wondering because as described before the pre-built website Guesthouse works. (http://themes.muffingroup.com/be/guesthouse/)

Bryan · March 2018

You should test it outside the employers internet. Ask a friend to test it from home.
thanks

madhje · March 2018

Hi,

My issue was related to the security settings from the IT department. They whitelisted the page and the scripts etc. are running fine now. However, many other sites don't need to be whitelisted by the IT department, so the theme has something the security settings does not like?

Bryan · March 2018

We never had such an issue with any customer so it is probably something on your side. Maybe a plugin?

Design breaks in IE11/Edge

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