Theme Options - delete Custom JS

dtpopmaat · February 2018

Hi,

I added a code in the custom JS (of http://pga.designtopublish.nl/) that is now blocking all the Theme Options. I can't select any of the menu items. Is it possible to remove the custom JS code in another way? I don't want to replace a back-up because of the work I did today.

Thanks in advance!

Bryan · February 2018

Hi,
sorry but this makes no sense because the custom JS only works on the page, not in the theme backend. Please disable all plugins and check again.
thanks

dtpopmaat · February 2018

I've checked again while all plugins were disabled. Unfortunately, all tabs doesn't work. See printscreen for more information. I can provide log in data if you like?

Bryan · February 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

dtpopmaat · February 2018

Hi,

I left a message last week but didn't receive any comments yet. Can you please check my message? Thanks in advance!

Bryan · February 2018

You can send me the link to the phpinfo file here.
You must have been answered via email, maybe it is in spam?
thanks

dtpopmaat · February 2018

No, I used the link http://themeforest.net/user/muffingroup#contact. But no problem. The link is: pga.designtopublish.nl/phpinfo.php

Bryan · February 2018

After checking the phpinfo file we noticed that there is zend op cache enabled on your server, you should contact your hosting provider and disable it.
Also the php version is old, update it to 7.0
Plese also try to disable all plugins and check the options.
cheers.

ArtCollect · March 2018

Hi, I have the same problem after saving font awesome js in customs js. All theme otion are not visible. Is there a solution? I already tried to disable all plugins. no result...

dtpopmaat · March 2018

For me it doesn't work either. I've tried to search for the code in the database but unfortunately I can't find the right files. I hope Muffin Support has another solution!

Bryan · March 2018

ArtCollect
Sorry but we do not support awesome js and if this makes the theme not usable then we can only suggest not using it.
dtpopmaat
The best sollution would be to use the database reset plugin and remove only the theme options.

Theme Options - delete Custom JS

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