Rev-Slider Error

rigoszabi · March 2018

Hi!

I did not do any updates or modifications on my website for a while, but today I realized that a problem occured with the. revolution slider and it just disappeared. Maybe that was happened because of an auto update?

Please help!

URL: http://aqualineaquarium.com/

rigoszabi · March 2018

This is what I see:

View (slide-editor) Error: fetch - <b>Table 'c6_aqualine.wp_revslider_slides' doesn't exist</b><br>---<br> Query: select * from wp_revslider_slides where slider_id = '3' order by slide_order

Bryan · March 2018

Hi,
this looks like an error from the database, have you moved the website?
Please reinstall the plugin and try using another slider.
Also try to disable all plugins.
thanks

aldnav · March 2018

I tried reinstalling the plugin but I get this instead,

"

Downloading installation package from http://api.muffingroup.com/plugins/download.php?code=[redacted]&plugin=revslider…

Unpacking the package…

Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed.

"

Bryan · March 2018

Please use this tool to manage your license keys. You have probably registered the key on more than one domain. LINK

rigoszabi · March 2018

No, I did not move the website, I did nothing with it.
Would it help/is it possible to give you access to the wp-admin to check it?

Bryan · March 2018

Please first use the tool, maybe somebody else is using your key or you forgot about a previous installation.
thanks

rigoszabi · March 2018

Hi! Ok, I checked that tool and I still have one unregistered license. I can`t find the license key registration option in the wp admin. Maybe because - as I remember - installed the theme manually via FTP.

As I mentioned, I'd give you access to my dashboard and ask you to check the issue.

Bryan · March 2018

rigoszabi
Your version of the theme is 12, and the newest is 20.8.8.1
Please update the theme.
Remove it from your FTP completly and download the newest version form themeforest, then install.
thanks

rigoszabi · March 2018

I tried it but it crashed the whole page :S

Bryan · March 2018

Please disabel all plugins and update the theme to the newest version. Otherwise we cannot do anything.
thanks

rigoszabi · March 2018

Ok,I did it. BeTheme is updated and I diabled all the plugins (except rev.slider). Nothing happened.

Bryan · March 2018

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion and your license key

Thanks

rigoszabi · March 2018

Ok, the mail has been sent. Thank you in advance!

Bryan · March 2018

Okay, we entered your dashboard, went to betheme>install plugins, updated revolution slider. done.

rigoszabi · March 2018

Thanks for the effort but it still has a bug. My sliders are completly empty, although I tried to rebuild them (I added all the image and text layers again and I saved it) but it doesn`t appear on the website. And when I come back for editing the sliders again, they are empty again. The layers are disappearing.

Bryan · March 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

rigoszabi · March 2018

Hi,

Ok I sent a mail with the required infos and links.

Bryan · March 2018

We checked your phpinfo files and this is what you should do:
1. Upgrade the version of php to 7
2. Increase the max_input_vars value to 5000
thanks

rigoszabi · April 2018

Hi! I have several sitsd where the rev.slider doesn`t need php7. I mean it woks flawless. I have even read somewhere that there is a bug with the rev.slider under php7.

Unfortunately I don`t know how it works. Is it possible If I send you (via email for support and not here) the FTP access?

Bryan · April 2018

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Bryan · April 2018

We tried to load the yoga2 slider to check if the problem was not related to the sliders you created but it still did not work.
We think this may be because of the old php version you are using currently. Please update it to version 7. You may need to contact your hsoting provider to do that. Also the max_input_vars value is low, you could increase it as well.
thanks

Rev-Slider Error

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