bug muffin builder block

Autoentrepreneurcaen · March 2018

Hello,

I have intermittent problem with the muffin builder

Some days, it doesn't work. I can't Expand the selected Item to 1/6, 1/5, 1/4.

There is also a viewing problem about blocks.

The day after it works.

I have this problem several website.

Thanks for your response.

Bryan · March 2018

Hi,
please first disable all plugins and check again.
thanks

Autoentrepreneurcaen · March 2018

i tried but it did change not anything

it works today

i don't understand..

the problem appears and disappears

Bryan · March 2018

What about your system status, what values does it show?

Autoentrepreneurcaen · March 2018

i don't understand your response.

Is it a problem server?

Autoentrepreneurcaen · March 2018

when i have this problem, the blocks are staggered

It's impossible to change the length.

Bryan · March 2018

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Autoentrepreneurcaen · March 2018

ok when the problem come back, i will send that

Autoentrepreneurcaen · April 2018

i send a request for this problem on the forum themeforest

responses, should be posted here?

Bryan · April 2018

Please also send us FTP access, it is more complicated.
Send it the same way you have sent the wordpress admin account and remember to attach the link to this disscussion.
thanks

Autoentrepreneurcaen · April 2018

Did you check?

There is many website on my server

it can be dangerous for my customer to give my code ftp.

Can you verify today on my wordpress admin beacause it's a intermittent problem

Autoentrepreneurcaen · April 2018

i create a phpinfo file for the support

The response of support should be posted here?

Thanks

Autoentrepreneurcaen · April 2018

Muffin builder has been operating smoothly.

it's an intermittent fault

I would have liked to have received an answer to the question yesterday.

Have you got news from support (http://themeforest.net/user/muffingroup)

Bryan · April 2018

Hey we asked you for the access to your FTP and you have sent us phpinfo.
Please send us the ftp access.
thanks

Autoentrepreneurcaen · April 2018

Why do you want my ftp code?it can be dangerous There is many website on my server

it's an intermittent BUG.

the problem occur one day.

The very next day muffin builder working properly lasting several days.

It's just with muffin builder. Visual composer is ok.

It's a strange problem

Autoentrepreneurcaen · April 2018

Today muffin builder work

Bryan · April 2018

If we do not get the FTP access to check what is the issue, and it is a server issue not a theme issue then we would help, otherwise we cannot do anything.
thanks

bug muffin builder block

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