Widgets Disappearing

HollisterCreative · April 2018

I've created several custom sidebars in the BeTheme Options, but when I add widgets to them, they aren't saving! I will add the widget, customize it and save it, I will see the change reflected on the page, but if I refresh the widget page or go back to it, all of the widgets are gone!

Please help!

Bryan · April 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

HollisterCreative · April 2018

Ok, I have sent that information via the contact form. Thank you!

Bryan · April 2018

Please contact your hosting provider and change the max_input_vars value from 1000 to about 5000. This should help.
thanks

HollisterCreative · April 2018

Ok, they've done that and it's still happening

HollisterCreative · April 2018

And it doesn't make any sense. Because I will add the widget and it shows on the front end. Then I go back to edit the widget and it's gone! But, it still shows on the front end even when there's no widget in the specific sidebar area.

Crazy.

Bryan · April 2018

This is weird indeed. Try checking if the sidebar name is URL firendly, no special characters.
Also try disabling all plugins.

Your hosting provider did not change anything, it is still 1000, http://prntscr.com/j14kco
thanks

HollisterCreative · April 2018

Ok, NOW they've really changed it. Are spaces and dashes okay to use in the sidebar names? "Home - Events" "Solutions - Power"?

magenta-opus · April 2018

I've got the same issue. And i've already changed max_input_vars and max_execution_time. Sidebars are still not saving changes. When i refresh the widgets page all changes are gone.

Pls help!

Bryan · April 2018

HollisterCreative
Nope, they havent changed a thing. The names are fine
http://prntscr.com/j1p6gk
magenta-opus
Please send us a phpinfo file. The instructions are in the post above.
thanks

Widgets Disappearing

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