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impossible to connect to the site with windows Vista and windows XP

studio_109studio_109
in Theme support
Hi

It is impossible to connect to the site with windows Vista and windows XP with chrome and internet explorer browsers.


Blocking factor.
Outsourcing my servers and technicians tell me that it comes from your theme.

Do you please an answer to please bring me?

What could it block?

I do not use a third party module if it's only wordfence

Thanks for your help
Best regards
Karim

Comments

  • BryanBryan
    Hi Karim,
    how the page loads on XP or Vista is not theme related. It is the server that is blocking it.
    Betheme is IE9 comatible and maybe the hosting is blocking wordpress.
    What if you turn on a standard theme like 'twentysixteen' ?
    thanks
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  • studio_109studio_109
    Here is the answer of the technical service:

    Thank you for contacting the technical department.

    As already answered at 12:52
    "So this is another type of concern. In fact the operating system mentioned is no longer supported by any service provider or technical solutions or even by Microsoft itself, which fact that these OS are considered hacking attempts. "

    And if it's a server-related problem, the display will not be possible on all clients, not in a selective way.

    We are always at your disposal
  • BryanBryan
    Well what can we say, it is no where theme related. Could you use another theme? It is probably server related issue concernign PHP settings with wordpress.
    thanks
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