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sbiffsean · June 2018

Hello,

I am currently building this website http://s224748.gridserver.com using a BeTheme template. On the homepage, I am unable to add more content, another section, past a certain point. When ever I retry adding another section with content or duplicate a section that works and then save it, a portion of the section disappears and wasn't saved. The section doesn't show live as well. It seems the page can't be built past a certain point/section. Attached are a couple screenshots of the error I'm seeing. Two screenshot are of the builder before and after saving, and the other is what is live on the page after saving.

Is there a way to fix this?

Thank you for your time,

Katie

Pablo · June 2018

Hi,

Please send us a screenshots of your System Status in BeTheme > System Status.

Probably PHP Max input vars value is too small.

Thanks.

sbiffsean · June 2018

Attached is the screenshot of the System Status settings.

http://s224748.gridserver.com/wp-content/uploads/2018/06/screenshot_systemstatus.jpg

Pablo · June 2018

Please contact your hosting provider for increasing your PHP Max Input Vars to ~5-7k.

Thanks.

sbiffsean · June 2018

Great thanks! I guess I should have known to contact the hosting provider first.

sbiffsean · June 2018

Ok, I have updated the server environment settings.. screenshot attached of php file. Now I'm getting these warning line messages on the homepage, http://s224748.gridserver.com/, at the bottom when I tried adding more content.

Server support said to switch to a default theme to test but I thought I would check here first to see if it can be resolved.

Thoughts?

sbiffsean · June 2018

PHP Max Input Vars is now set to 5000... Still receiving the warnings.

Bryan · June 2018

There is something wrong with the theme files, are you sure you did not edit any of them?

We can suggest going to your FTP and removing the theme folder completly. Then install the newest version again.

Please make a backup. If you did not change any theme files then your work will not get lost, it is all stored in the database.

thanks

sbiffsean · June 2018

Ok. I have not edit any of the theme files other than the php file to increase the PHP max values per your instructions. The warning messages didn't show until that was done. Could it do with the PHP version not being the most current?

Pablo · June 2018

Yes, you should update the PHP version. Also contact your hosting provider about these values. Maybe he is blocking user changes and only he can change them.

sbiffsean · June 2018

I have now updated the PHP version and I am still getting the warning lines. The hosting company says it looks like a theme conflict and I should try another theme. I don't want to do this but it's got to be fixed. Please advise. Attached is another screen shot of warning messages.

sbiffsean · June 2018

sbiffsean · June 2018

http://s224748.gridserver.com/

sbiffsean · June 2018

UPDATE

Looks like the warnings are no longer appearing! Hopefully the problem has been resolved. Thank you for your time.

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