Muffinbuilder not working after relocating

weissraum2 · July 2018

Hi,

after relocating a webshop to another Webspace, Muffinbuilder is not working anymore.

Can you help?

Regards

Pablo · July 2018

Hi,

Is there any error message or just it dissapeared?

Please try to disable all the plugins, clear the cache and try again.

Thanks

weissraum2 · July 2018

Hi,

i disabled every plugin, nothing changes.
Cleared cache, nothing changes.

Should i send you login for checking that yourself?

Regards

Pablo · July 2018

Hi,

Please first send me a link to your website.

Also, go to BeTheme > Theme Options > Global > Advanced, be sure that you have set this options like in the picture.

http://prntscr.com/k1khkf

Thanks

weissraum2 · July 2018

Hi,

the link is: http://renders-partner.shop
Muffinbuilder wont work, Screen here: https://prnt.sc/k1lad0

Regards

Pablo · July 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

weissraum2 · July 2018

Hi,

i sent you the link via themeforest - is there any new knowledge for that problem?

Regards

Pablo · July 2018

Please, keep calm.

We'll inform you here if we'll do something.

Thanks.

Muffinbuilder not working after relocating

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