Update Error

SaschOs · May 2018

Hey, everytime when I want to update Betheme I get an error

Can you Help me with this?

Bryan · May 2018

Hi,
this means that your hosting does not provide CURL, could you please ask your hosting provider if CURS is enabled and working?
Also please check your system status tab in BeTheme.
thanks

SaschOs · July 2018

Hello,

I asked my provider and he says, that api.muffingroup.com is available and he thinks that the site download.php?code=39... is the problem. But the link is cut off and so we can't see if this is the problem.

Pablo · July 2018

If the main page is not problem, then other shouldn't be too.

Can you disable all of the plugins and try again?

Thanks.

SaschOs · July 2018

Unfortunately I get the same error again. What other options do I have now?

Pablo · July 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

Pablo · July 2018

We got only from you PHP.info, but we requested from you a license key and wordpress admin login credentials too.

Please send it again, but now, correctly.

Thanks.

Pablo · August 2018

After disabling all of the plugins theme updated successfully.

Increase your php_max_input_vars to 5000 and time limit to 60.

Thanks.

Update Error

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