Cannot Update

MD2Tech · August 2018

Hello,

I recently moved my website hosting from Bluehost to Google Cloud Platform. Before I installed and registered the Betheme I deregistered it from the old hosting provider but I didn't delete the theme files because I still needed to migrate the data.

Now I get an error when I try updating the Betheme. I tried using your API tool and deregister the license and activate again but still having the same trouble.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

MD2Tech · August 2018

FYI,

The old hosting server and its files are completely deleted now.

sweetpweb · August 2018

Hello, I am having the same on a different host and this is a new issue on the same exact hosting setup with a current and valid registration:

https://www.awesomescreenshot.com/image/3529379/2781596572597dea2bbac6972b90cb0a

Bryan · August 2018

Hi Guys,

just go here:

https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

You will be able to deregister it there.

thanks

MD2Tech · August 2018

Bryan [Support Team]

I tried that and it didn't work. The only active license it shows is my current website, not the old one.

I did try to deregister my current website and reactivate but it did not work. Still cannot update the theme.

MD2Tech · August 2018

Seems like it's resolved now. Looks like it's the case of the "magically resolved issue that no one made any changes but it's fixed anyway."

Cannot Update

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