Can't Update Theme: An error occurred while updating Betheme: The package contains no

Steve_Dillon · August 2018

Got the following error when trying to update the theme to 20.9.5.8

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Pablo · August 2018

Hey,
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

Steve_Dillon · August 2018

Ok, well, I built this on a sub domain be.dev.saratech.com which no longer exists. We switched the DNS for the main URL of Saratech.com, so be.dev.saratech.com is gone. Your theme registration should follow the URL for the WP dashboard.

I followed the link you posted and de-registered the Theme from be.dev.saratech.com

I then went to Saratech.com/wp-admin and tried to update the theme but got the same error message. I then tried de-registering the Theme and registering it again but that didn't work either.

Any other suggestions?

Pablo · August 2018

Hey,

Please send us WordPress dashboard access, your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

Steve_Dillon · August 2018

Creating a new user account requires an email address. You should know that. What email address do I use for Muffin Group?

Bryan · August 2018

What do you mean "create a new user".

Since you have an account here ( on the forum) you must have bought the license on themeforest. So you have to log to that account "Steve_Dillon" and then use the contact form.

thanks

Steve_Dillon · August 2018

I'm not referring to the contact form. You asked me to:

"Please send us WordPress dashboard access"

Granting WP dashboard access requires adding a new user. That requires an email to register the user. What is your email?

Steve_Dillon · August 2018

Nevermind, I was able to update the theme through the dashboard just now.

Can't Update Theme: An error occurred while updating Betheme: The package contains no

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