Visual editor is not loaded

VadimOmelchenko · August 2018

//sorry for my English

Stopped opening еditing page: http://prntscr.com/khy655

The visual editor is not loaded, (classic and WPBakery Page Builder) on the pages.

Not loaded form settings from theme.

Not loaded form Yoast SEO.

Not loaded form choice parent page.

Not loaded nothing.

On the screenshot, from top, above it’s visible.

So does not open the existing pages and new created http://prntscr.com/kitml0

Editing post - opens correctly http://prntscr.com/kitne7

Does not work only on pages.

From console not errors: http://prntscr.com/kitpee

The еditing page is loads quickly, as if the files .js or others, "are not being pulled up" (do not load), but there are no errors in the console.

From data:

Pages published – more 5000

PHP Memory Limit – 256 MB

PHP Max Input Vars – 5000

WPBakery Page Builder 5.5.2

BeTheme 20.5

WordPress 4.9.8

PHP 7.2

VadimOmelchenko · August 2018

Now I see, settings page from BeTheme also does not work http://prntscr.com/kitukh just empty space and nothing happens when switching menu items.

VadimOmelchenko · August 2018

If disabled WPBakery Page Builder everything works ok http://prntscr.com/kiu7n7

But the theme settings page still does not open http://prntscr.com/kiuavi

Bryan · August 2018

Hey,

please make sure your theme is updated to the newest version and that you have the newest plugin versions as well. Also disable all plugins for testing.

Please also check the system status in betheme>dashboard

thanks

VadimOmelchenko · August 2018

Thanks for your reply.

System status is: http://prntscr.com/kivae8 and http://prntscr.com/kivigq

Update BeTheme to last version I can not, because changes were made files theme, for adjustments display pages, and styles .css

If I update BeTheme to last version, my pages may not display correctly.

All installed plugins have been updated to the latest version.

As I said before:

If disabled WPBakery Page Builder everything works ok http://prntscr.com/kiu7n7

But the theme settings page still does not open http://prntscr.com/kiuavi

Tried to disable other plugins, but the results did not bring.

Only: if I disabled Yoast SEO - еditing page displayed correctly, but the theme settings page still does not open http://prntscr.com/kiuavi

This problem occurred after another published pages, I did not install anything and did not update, I just published new pages, and then this problem is occurred.

I already have more 5000 published pages, there is a feeling that there is simply not enough resources.

Pablo · August 2018

Please disable all of the plugins and change to the parent theme.

Clear the cache and check again.

Thanks.

VadimOmelchenko · August 2018

I did as you said, but unfortunately, it didn't help.

Pablo · August 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside, wordpress admin login credentials, license key and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

Bryan · August 2018

Hey,

we disabled all of your plugins and left only the WPBakery page builder active. It works fine:

http://prntscr.com/kk36aa

thanks

Visual editor is not loaded

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