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mayami18 · August 2018

I can't add a featured image to my blog posts and on any of my sites. It is not displayed.

Can you please help me with this?

Thanks

Pablo · August 2018

Hi,
Please always attach a link so we can check it out. If the page is offline(localhost) then our help will be limited, you will have to contact us when the page is online. Also please make sure that the page is not under maintenance before you provide us the link.
It is always a good idea to also attach a screenshot, for that use services like snag.gy or pasteboard.co
thanks

mayami18 · August 2018

On this link:

http://zukunftswerkstatt-glueck.de/test/

i can only see the text, but not the featured image.

On this link i can see the featured image seperated to the text:

http://zukunftswerkstatt-glueck.de/wilma/

Pablo · August 2018

Hi,

Please disable all of the plugins and clear cache

Also, update your theme to the newest version.

Thanks.

mayami18 · August 2018

I disabled all plugins and cleared the cache,

but I cannot update the theme:

Pablo · August 2018

This message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

mayami18 · August 2018

It am still not able to update the theme.

I checked it, but it is running on only one license key.

Pablo · August 2018

Please deregister and register your BeTheme.

Then disable all the plugins and try to update theme.

Thanks.

mayami18 · August 2018

Will then not the whole Design & content of my website be lost if I deregister and register again??

Thanks!

Pablo · August 2018

No, It won't.

If you're scared about it, make a backup with this tool:

https://wordpress.org/plugins/duplicator/

Thanks.

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