Muffin Builder won't save changes.

clickchloe · September 2018

Hi,

Recently, when I've tried to add new sections to a page or adjust sections on a page, the muffin builder will not save those changes or publish any of the changes either? They will just disapear.

How can I solve this?

Thanks

Pablo · September 2018

Hi,

Please send me a link to screenshot of your System Status.

You can find it in BeTheme > System Status

Thanks

clickchloe · September 2018

[IMG]http://i65.tinypic.com/33azdki.png[/IMG]

Pablo · September 2018

Please contact your Hosting Provider and tell him to disable SUHOSIN.

And also, ask him about increasing PHP_Max_Input_Vars to 5000.

Thanks

clickchloe · September 2018

is it ok to update wordpress to PHP 7.1?

qsiautomation · September 2018

Our site does not have the SUHOSIN issue; however, Muffin Builder does not work at all when trying to edit a list box link on the home page. The "save changes" button does nothing of any value. How can a WP page be successfully edited?

clickchloe · September 2018

is it ok to update wordpress to PHP 7.1?

Pablo · September 2018

clickchloe

Yes, but we recommend to use a 7.0

qsiautomation

Please:

1) Send me a link to screenshot of your system status in BeTheme > System Status

2) Disable all of the plugins, clear the cache and try to save content again.

Be sure that Gutemberg is not enabled too

Thanks

clickchloe · September 2018

Still not working, could it be a plugin which is causing the problem?

qsiautomation · September 2018

Pablo,

I appreciate the quick reply. Here's the status page link:

https://www.qsiautomation.com/system-status/

Gutenberg is not installed.

Thanks

Pablo · September 2018

clickchloe

Is your Max_Input_Vars in BeTheme > System Status is equal or more than 5000?

If not, please ask your hosting provider about increasing it.

Also, send me a link to your website

qsiautomation

Please go to your FTP, create a php file with phpinfo() functio, wordpress login credentials, license key and link to this discussion and inside
and send us a link to that file privately thru the contact form which is
on the right side at http://themeforest.net/user/muffingroup#contact so
we can have a look on your server settings. The problem is probably
related to limits but to be sure which one is the reason, we need that
link. For more details about file creation, please visit
https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

qsiautomation · September 2018

Pablo,

Unfortunately, the muffin group contact form takes you to Envato, and from there, an endless maze of products, forums and Tuts. Perhaps I missed the form, and if so, please send a more specific link.

In the meantime, here's the PHP link: https://www.qsiautomation.com/phpinfo.php

After reviewing, please send your change recommendations, thanks.

Pablo · September 2018

Hi @qsiautomation
http://prntscr.com/l03vbz
As you see, your global settings(at the right) are smaller than the local(at the left).
Which means that your local settings will be taking only the global amount because there is a limit from the server.

Please, talk with your hosting provider and ask him, about increasing:
PHP_Max_Input_Vars to 5000
PHP_Time_Limit to 180
PHP_Memory_Limit to minimum 128MB

After this, everything will work fine
Thanks

qsiautomation · October 2018

Thank you, I'll give that a try

Muffin Builder won't save changes.

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