Menu & Logo Disappeared

Comments

• Pablo

  October 2018

  Hi,
  Your menu has a "loading" class.
  This means that one of your plugins is messing around the menu script.
  Also, if you have some custom js scripts, please disable them.
  Thanks.

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• ontopvisibility

  October 2018

  I've disabled all plugins on the website.  The only plugin active is WPBakery Page Builder.  There is no custom js scripts that I am aware of.  Could I provide you logins to look at further?
• Pablo

  October 2018

  Hey,
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• ontopvisibility

  October 2018

  I just sent email.  Thank you.
• Pablo

  October 2018

  After disabling whole Custom CSS, everything works fine.

  http://prntscr.com/l7hxio

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• ontopvisibility

  October 2018

  Thanks so much for the help.  I have removed the custom css and the logo is still missing and the menu and logo are missing on the inner pages. (Ex: http://69.175.39.90/~marblebackup/catalog/)

  
  

  I do see the menu on the homepage however.  
• ontopvisibility

  October 2018

  Any luck?
• Pablo

  October 2018

  I have hidden the last section with "Shop Slider" item and everything works fine.
  It looks like one of your customizations issued the shortcodes.
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• ontopvisibility

  October 2018

  I really appreciate all the help you are giving 

  The product filter did not show up  (Ex: http://69.175.39.90/~marblebackup/catalog/) 

  
  

  like this http://www.plmarbleinc.com/product-category/marble/marble-blue-de-savoie/

  
  

  Also when trying to use the filter it does not function . Please advise Thanks again 
• Pablo

  October 2018

  Unfortunately, we do not support custom plugins.

  It's an addon for woocomerce, but we do not support it.

  Thanks.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• ontopvisibility

  October 2018

  Ok thanks unfortunately the header disappeared again http://www.plmarbleinc.com/product-category/marble/marble-blue-de-savoie/ 

  The logo and the header nav is gone on the home screen again http://69.175.39.90/~marblebackup/
  

   I have not even gone into it yet and it broke .Is there a fix to this?
• Pablo

  October 2018

  Please contact your hosting provider and ask him to increase your php_max_input_vars to 5000.
  

  
  

  Also, you have a lot of customizations.

  Please change the theme to parent and update it to the newest version.
  Then check, if your menu works(without custom CSS)
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• ontopvisibility

  October 2018 edited October 2018

  Updated theme and increased php parameters with Siteground.  Removed custom css in theme and made main bridge theme active.  Menu & Logo still missing.

  
  
  
• ontopvisibility

  October 2018

  Any update?
• Pablo

  October 2018

  After disabling your WooCommerce menu starts working.

  It looks like one of your modifications make issues for BeTheme.

  
  

  Thanks.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next