I can't upload more images on my website

OutlineMarketing · November 2018

Hello, I got Betheme for a website and I can't upload any more pictures on it. Initially I thought it's because of the hosting and as I was close to the max capacity because of the client emails I doubled it (30GB now). I tried to upload more pictures on it and after saving, I don't have see pictures on the website even thou the pictures are in the image galery.

The page is http://infinityflowers.ro/produse-culori/ (password: outline), the predefined theme is this: https://themes.muffingroup.com/be/vegetables/.
I uploaded images on other page (http://infinityflowers.ro/inspiratie/), as a test, and it's working...but not on the page I need. Which could be the cause for this?

thanks

Pablo · November 2018

Hi,

Is there any error message?

Also, please disable all of the plugins, clear the cache and check if the issue still exists.

Thanks

OutlineMarketing · November 2018

No, no error message, just don't save anythithing on that specific page.
Deactivated the plugins. The situation remains.

Pablo · November 2018

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, wordpress admin login credentials, link to this discussion and license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. If you are chatting with support via email, please do not post here.
2. Attach your license key and the WordPress admin login credentials.
3. Send a link to this discussion, so the email support knows where to look.

Thanks

OutlineMarketing · November 2018

hi, I can give you acces to the cpanel and admin so you can look arround. Is that ok?
Also I'll send you the licens key as requested.

OutlineMarketing · November 2018

I found in admin that "Suhosin may need to be configured to increase its data submission limits". Is something I can do about this?

Pablo · November 2018

Suhosin is software, that makes the limitation on your machine.
You have to contact your hosting provider and ask him, to disable Suhosin on your server.
It should solve this problem.
Thanks

I can't upload more images on my website

Comments

This website uses cookies