"The package could not be installed. The plugin contains no files."

rcreek63 · December 2018

Can't install plugins for betheme. Running Wordpress version WordPress 4.9.8

I double checked my license and it's show the correct domain registered.

All server configuration values in theme diagnostics are green/valid.

No issues updating other wordpress themes.. do not believe this is a hosting issue.

Unpacking the package…

Installing the plugin…

The package could not be installed. The plugin contains no files.

Plugin installation failed.

^ Shows this every time I attempt to install a plugin like Revolution Slider for example, which shows as "Bundled Premium Plugin".

I also cannot run theme updates.. assuming this issue is connected.

BethemeYou have version 20.9.8.1.1 installed. Update to 20.9.8.3.

Unpacking the update…
Installing the latest version…
Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

sweetpweb · December 2018

Same problem here for the theme and for the contributed plugins, even after I updated to the latest version of the them via FTP:

https://www.awesomescreenshot.com/image/3784922/b70865d0525bdaccbf6acaaba2f76110

Pablo · December 2018

rcreek63 sweetpweb, this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

thanks

mobileSmart · December 2018

i have the same problem with betheme update and revolution slider update...

Pablo · December 2018

mobileSmart

Please do what I told to do in previous post.

Check if your key is not used anywhere else, if not, please deregister and register your license again.

Then try to update your theme like 3-4 times.

Thanks

sweetpweb · December 2018

Thanks, It appears that mine were registered to the development subdomain rather than the live domain of the sites they are used on. However they stayed registered via the theme settings on both sites, so there was no way for me to tell without individually looking up purchase codes (also a pain because I have multiple). I already manually updated but I'll report back if that doesn't fix the issue.

fEER · December 2018

same issue - just checked licenses with your tool and it is the only site with that license code - have tried to update 12 times now - please advise

The update process is starting. This process may take a while on some hosts, so please be patient.

Enabling Maintenance mode…

Updating Theme Betheme (1/1)

Downloading update from http://api.muffingroup.com/theme/download.php?code=*******(removed for security)
Unpacking the update…
Installing the latest version…
Theme update failed.

An error occurred while updating Betheme: The package could not be installed. The package contains no files.

Disabling Maintenance mode…

All updates have been completed.

Pablo · December 2018

fEER

Please deregister and register your license key on your issued website.

Then try to update like 2-3 times.

Thanks

fEER · December 2018

I tried to but it says the following:

Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup

HOWEVER - I have not moved the site - i have not changed providers - i haven't updated the theme in about 2 weeks. It is on the same server and same domain it has always been on for this license.

fEER · December 2018

looks like you've now updated the theme to 20.9.9 - still giving the same error however

fEER · December 2018

ok - let me throw this out to you - could it be an issue now that the site is completely ssl secure with https and not http? it was originally registered as http

Pablo · December 2018

fEER
Please do what error message says.
Do not forget about including license key, link to this topic and link to your website with the small explanation of the issue.
Thanks

fEER · December 2018

I'm glad you figured out the error on your end - once you corrected the websites that start with w issue, I'm now able to update.

rcreek63 · December 2018

Hey Pablo,

I just checked the license information again @ ;http://api.muffingroup.com/licenses/ and it's registered to just 1 domain, the one I'm currently testing this on.

Any ideas why else I would be getting these errors?

Pablo · December 2018

rcreek63

Please deregister your license from this website and register it again.

Then, try to update your theme/plugins like 2-3 times.

If some error message will appear, please send a link to the screenshot of it.

Thanks

IntaglioMarketing · December 2018

the premium plugins will not install. Even after registering and deregistering the purchase code from the domain.

I used the tool listed above to deregister.

And i used the de register option in the theme options.

i've deleted the theme files and reinstalled the theme files.

Please help. Thanks.

IntaglioMarketing · December 2018

5th try on deregister and register worked. I think WP-Cerber may have something to do with it, as i deactivated that, and SG Optimizer. Shrug. Working now. Thanks.

Pablo · December 2018

IntaglioMarketing

I'm glad you solved it out.

Is there anything else I can help you with?

Greetings

"The package could not be installed. The plugin contains no files."

Comments

Updating Theme Betheme (1/1)