Updated to BeTheme 20.9.9. version and now my muffin builder sections are gone

Comments

• lukianetz

  December 2018

  The same for me!! 
• Pablo

  December 2018

  cpercy517lukianetz

  
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  

  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• Bryan

  December 2018

  Hey,

  this issue is caused by the lack of openSSL on the hosting.

  We are releasing an update today that will fix this issue.

  Please update the theme when it will be possible.

  thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• cpercy517

  December 2018

  Hi Bryan,

  
  

  I updated the theme to version 21.0 but I still don't have any of my sections.  Thanks.
• Bryan

  December 2018

  cpercy517
  

  
  

  
  

  Hi,
  
  Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
  
  Notice!
  1. Attach your license key and the WordPress admin login credentials.
  2. Send a link to this discussion, so the email support knows where to look.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• cpercy517

  December 2018

  It could take some time to get this info to you.  Is there a way for me to go back to theme version 20.9.8.3 until we figure out the issue?  Have I lost all of my sections permanently?  Thanks.

  
  

  
  
• Pablo

  December 2018

  You have to contact your hosting provider and ask him about some backups.
  If he won't have any previous version of your website, then it's not possible.
  We do not have the tool to downgrade the BeTheme's version.
  
  We'll contact you when the information you sent will come to us.
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• cpercy517

  December 2018

  I am not sure if version 21.0 fixed my other pages, but now only my home page is missing the muffin builder sections.  I was able to recreate my home page and I am fine with leaving it alone for now and hoping all stays intact for the next update.  I have my site backed up but I may contact you if my home page sections disappear again.  Thanks for all of your help!