I have never use the license to another website. But I have cleared my website data once and reinstalled the Betheme. I notice the license key is still there.
It also failed even if I deregister & register three times and tried much times to update in my domain.
I notice there was a reCaptcha validation when I try to deregister my website in http://api.muffingroup.com/licenses/. I thought maybe it is the reason. We cannot connect to the google in China unless we use VPN. It sound weird, but it is true. I don't know if it's related.
Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, your wordpress admin login credentials, link to your website and your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice! 1. Attach your license key and the WordPress admin login credentials. 2. Send a link to this discussion, so the email support knows where to look.
Comments
this message could mean that your license key is used on more than one domain.
Please use this tool to manage your license keys:
http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest
Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file, your wordpress admin login credentials, link to your website and your license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.
Thanks