Header dissapeared on Safari

ireneorozco · February 2019

Hello, we had use BeTheme for a website: https://talkaway.es and everythings works ok with Chrome, Firefox and also with Edge/Explorer, but with Safari the header disappears on some devices (ipad) and in others the menú doesn´t work (iphone X)... i tried disable plugins and same results... can you help me please?

Pablo · February 2019

Hi,

Please update the theme and all of the plugins to the newest version and check if the issue still exists.

Thanks

ireneorozco · February 2019

Ok, thanks, i will try that.

ireneorozco · February 2019

Hi!

We upload the new version of BeTheme but doesn´t work...

On Safari, header is still not seen on screen (desktop)> https://prnt.sc/mkz5le

but if i resize to tablet or mobile size, it appears https://prnt.sc/mkz6mm

but menu does not work

(mobile menu does not show menu)

Pablo · February 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

ireneorozco · February 2019

Thank you, email sent!

Pablo · February 2019

Hi,
I disabled all of the plugins on your website, and it started to work.
Please disable the plugins one by one and find the plugin which is making this issue, then get rid of him.
Thanks

ireneorozco · February 2019

Thanks, it was "Advance UTM Tracking for Contact Form 7". I have contacted the support, i´ll post whatever they say if it´s help for others.

Have a nice day!

Header dissapeared on Safari

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